Jessica Bumpus
Detroit,MI
Summary
Proven ability in team collaboration and data confidentiality, honed at Henry Ford Health, enhancing research participant retention and streamlined data collection processes. Excelled in roles requiring computer skills and relationship building, significantly contributing to project successes and customer satisfaction. Diligent team member with solid background in providing administrative support and managing office tasks. Proven track record of streamlining operations and improving efficiency in previous roles. Demonstrated strong organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Research Study Assistant
Henry Ford Health
09.2023 - Current
- Assists in recruiting research participants as needed and retaining participants in research studies/projects
- Implementing study protocol in recruitment space/clinics in collaboration with clinic staff
- Coordinates and interacts with participants or potential participants along the continuum of the study (enrollment, engagement, recruitment, data/sample collection, retention)
- Schedules study visits and procedures in compliance with the research study
- Interacts with the study investigator regularly, ensuring patient safety and adherence to proper study conduct
- Additional programs and applications such as WebEx, RedCap, EPIC, Program Management Toolkits, Excel, and Microsoft are used for recruitment and collaboration efforts and data input
- Greeted guests in with friendliness and professionalism.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Prestige Beauty Advisor
Ultra Beauty
06.2019 - Current
- Beauty Advisor and Lead Cashier
- Collaborate with managers in supporting store operations; training and coaching new team members; and retail sales goals
- Manage daily cashiering duties of each register activity and end of shift reports
- Promoted to Prestige Beauty Advisor interacting with customers to provide a one-on-one positive experience
- Manage the daily interaction with team members and customers as the lead point of contact
Advancement Ambassador
Telefund
03.2018 - Current
- Utilized the Ruffalo Noel Levitz fund raising software to engage potential donors during the annual fundraising campaign. Using best practices embedded in the software, such as caller scripts and centralized record keeping, the team was effective in reaching its fundraising goal of $5000 in scholarship for students.
Volunteer
Anointed Blessed Ministries
09.2016 - Current
- Assist elderly residents with daily care in nursing home and assisted living settings.
Project Genesis Intern
Detroit Medical Center
06.2016 - 08.2017
- Conducted safety audits including; incident reporting, infection control, error prevention, reporting systems, implementation of safety programs
- Applied core principles and best practices of patient safety focusing on error prevention, workforce issues, training issues, accountability and various laws and regulations
- Worked with assigned nurses and doctors in applying and adhering to best practices for patient safety.
Education
Bachelor of Science - Concentration in Integrative Holistic Medicine
Oakland University
Rochester, Michigan04.2022
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Data Entry
- Verbal and written communication
- Relationship Building
- Schedule and calendar management
- Support Services
- Administrative tasks
- Data Confidentiality
Timeline
Research Study Assistant
Henry Ford Health
09.2023 - Current
Prestige Beauty Advisor
Ultra Beauty
06.2019 - Current
Advancement Ambassador
Telefund
03.2018 - Current
Volunteer
Anointed Blessed Ministries
09.2016 - Current
Project Genesis Intern
Detroit Medical Center
06.2016 - 08.2017
Bachelor of Science - Concentration in Integrative Holistic Medicine
Oakland University
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