Isaac Newman
Columbus,OH
Summary
Customer-oriented Automotive General Manager with 8+ years of experience focused on increasing KPI metrics and DRP compliance. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Caliber Collision
Columbus, OH
07.2022 - Current
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and problem solved cost prohibitive tendencies in other stores to maximize EBITDA
- Successfully transitioned from highest earning store in market to new center to ensure no fall off of financial performance.
Service Advisor
Caliber Collision
Columbus, OH
01.2021 - 07.2022
- Prepare estimates in accordance with DRP guidelines
- Manage production and efficiency of vehicle
- Communicate vehicle repairs with insurance DRP's, including discussion of compliance and coverage
- Effectively communicate with customers regarding vehicle repairs, services offered and value thereof
- Meet daily, weekly and monthly metrics as set by company and insurance DRP guidelines
Service Advisor
Gerber Collision
Columbus, OH
12.2019 - 01.2021
- Prepared estimates in accordance with DRP guidelines
- Managed production and efficiency of vehicle
- Communicated vehicle repairs with insurance DRP's, including discussion of compliance and coverage
- Effectively communicated with customers regarding vehicle repairs, services offered and value thereof
- Met daily, weekly and monthly metrics as set by company and insurance DRP guidelines
General Manager
Service King Collision
Columbus, OH
03.2017 - 12.2019
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Received superior customer service satisfaction scores for 12 consecutive quarters
- Enforced quality assurance protocols to deliver superior customer experiences
- Implemented innovative programs to increase employee loyalty and reduce turnover, while increasing KPI metrics
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Resolved customer complaints in order to maintain customer satisfaction
Service Advisor
Service King Collision
Columbus, OH
05.2016 - 03.2017
- Prepared estimates in accordance with DRP guidelines
- Managed production and efficiency of vehicle
- Communicated vehicle repairs with insurance DRP's, including discussion of compliance and coverage
- Effectively communicated with customers regarding vehicle repairs, services offered and value thereof
- Met daily, weekly and monthly metrics as set by company and insurance DRP guidelines
Education
Business Marketing
Abilene Christian University
Abilene, TXSkills
- Customer service and satisfaction
- Sales
- Routing
- Scheduling
- Staffing
- Relationship building
- Client account management
- Conflict resolution
- Efficient multi-tasker
- Coaching and mentoring
Accomplishments
- Sales and promotion
- Exceeded sales, EBITDA, and CSI targets at each center involved with
- Integral in an average of 6% increase YOY in growth
- Instrumental in creating and carrying out training programs both for departments and individuals
Certification
Pro First Honda/Acura
I-Car Platinum
I-Car welding certs
Timeline
General Manager
Caliber Collision
07.2022 - Current
Service Advisor
Caliber Collision
01.2021 - 07.2022
Service Advisor
Gerber Collision
12.2019 - 01.2021
General Manager
Service King Collision
03.2017 - 12.2019
Service Advisor
Service King Collision
05.2016 - 03.2017
Business Marketing
Abilene Christian University