With my vast experience in customer care satisfaction and my managerial skills, l'm confident of been able to provide effective and efficient service across several discipline. Both in clinical settings and health insurance practices
Overview
8
8
years of professional experience
Work History
Customer Service Representative
MacDonald's Restaurant
Atlanta, GA
06.2024 - Current
Provided exceptional customer service to ensure customer satisfaction.
Developed and implemented strategies to improve customer relations.
Analyzed customer feedback and developed action plans for improvement.
Dental Technician/assistance
Ekiti State Government
Ifaki, Ekiti
02.2016 - 11.2023
Answered customer inquiries over the phone and via email.
Provided accurate, valid, and complete information to customers.
Resolved customer complaints promptly and professionally.
Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Identified opportunities to upsell additional services when appropriate.
Ensured compliance with company policies regarding privacy laws and data protection regulations.
Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Work with the dental surgeon during surgical procedures
Education
Associate of Science - Human Resources Management
Institute of Safety Management & Human Resources M
Oyo-state
11-2023
Associate of Science - Health Safety And Environment
International Institution of Project And Safety
Oyo-state
11-2023
Bachelor of Science - Anatomy
Ladoke Akintola University of Technology
Ogbomosho
03-2022
Associate of Science - Dental Technician/assistant
Kwara State College of Health Technology
Offa
06-2015
Skills
Customer Service
Payment Processing
Data Entry
Email correspondence
Human resources management
Health safety management
Environmental safety management
Timeline
Customer Service Representative
MacDonald's Restaurant
06.2024 - Current
Dental Technician/assistance
Ekiti State Government
02.2016 - 11.2023
Associate of Science - Human Resources Management
Institute of Safety Management & Human Resources M
Associate of Science - Health Safety And Environment
International Institution of Project And Safety
Bachelor of Science - Anatomy
Ladoke Akintola University of Technology
Associate of Science - Dental Technician/assistant