Isaac Ortiz
Belton
Summary
Dedicated Senior Lead Technician with a strong focus on customer service and problem-solving. Committed to enhancing workflow efficiency and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Senior Lead Technician
Glass America Usa
Austin, TX
12.2025 - Current
- Diagnosed and repaired automotive glass issues, ensuring quality standards met.
- Collaborated with team members to enhance workflow efficiency and service delivery.
- Maintained inventory of tools and materials, optimizing stock levels for operations.
- Trained junior technicians on repair procedures and safety protocols effectively.
- Conducted thorough inspections of completed work to ensure compliance with industry regulations.
- Improved customer satisfaction rates by providing timely and effective technical support.
General Manager of Operations
Caliber Auto Glass
Austin, TX
03.2017 - 07.2025
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Analyzed operational data to identify trends and drive strategic decision-making initiatives.
- Established key performance indicators to monitor productivity and ensure alignment with company goals.
- Collaborated with vendors to optimize supply chain management and reduce costs effectively.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Lead Technician
Glass Magic
San Angelo, TX
04.2012 - 03.2017
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
Education
High School Diploma -
Roswell Highschool
Roswell, NMSkills
- Budget planning
- Incident response
- Hardware configuration
- Customer service
- Problem-solving
- Attention to detail
- Maintenance and repairs
- Installation and repair
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Senior Lead Technician
Glass America Usa
12.2025 - Current
General Manager of Operations
Caliber Auto Glass
03.2017 - 07.2025
Lead Technician
Glass Magic
04.2012 - 03.2017
High School Diploma -
Roswell Highschool