Isaac Monjaras
Rochester
Summary
Demonstrated ability to enhance customer experience through effective engagement and product knowledge, leading to increased sales conversion rates. Collaborated with merchandising teams to optimize displays, resulting in improved product visibility and increased customer traffic. Managed inventory effectively to minimize out-of-stock situations, ensuring high levels of customer satisfaction. Trained new team members on sales techniques and customer engagement strategies, contributing to a knowledgeable sales environment.
Smart Appliance Sales Associate with knowledge in various brands and products. Highly trained employee known for promoting store incentives and delivering exemplary customer service.
Talented Appliance Sales Associate committed to closing sales and maximizing revenue with great salesmanship. Offers great POS, time management and customer service skills.
Detail-oriented Appliance Sales Specialist maximizing potential sales with industry knowledge for enhancement in service culture. Articulate communicator proficient in consumer relations and product promotion. Successfully achieves performance goals on consistent basis.
Overview
6
6
years of professional experience
Work History
Appliance Sales Specialist
Lowes Home Improvment
Rochester Hills
10.2019 - Current
- Delivered exceptional customer service by actively engaging with customers to assess their appliance needs, resulting in a 20% increase in sales conversion rates year-over-year.
- Collaborated with the merchandising team to optimize appliance displays, ensuring compliance with Lowe's visual standards, which improved product visibility and increased floor traffic by 15%.
- Managed inventory levels for high-demand appliances through effective stock management practices, minimizing out-of-stock situations and ensuring customer satisfaction.
- Trained and mentored new team members on sales techniques, product knowledge, and customer engagement strategies, contributing to a more knowledgeable sales floor staff.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
- Maintained department and showroom with neat and orderly displays.
- Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
- Collaborated with other departments to ensure smooth operations throughout the store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Inspected returned items for damage or malfunctioning parts.
- Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
- Provided technical support over the phone or via email correspondence.
- Boosted store numbers by promoting loyalty programs and encouraging credit card applications.
- Developed and implemented sales strategies to increase credit card applications.
- Processed credit card applications for customers according to established guidelines.
- Identified and investigated fraudulent transactions by reviewing credit card applications and transaction histories.
Education
High School Diploma -
Rochester High School
Rochester Hills, Michigan05-2019
Skills
- Product knowledge
- Customer service
- Sales techniques
- Visual merchandising
- Team training
- Sales processing
- Relationship building
- Technical support
- Inventory management
- Time management
- Problem solving
- Goal oriented
- Product knowledge expertise
- Sales order management
- Delivery coordination
- Sales floor monitoring
- Sales assistance
- Loyalty program promotion
- Appliance troubleshooting
- Sales training
- Building customer loyalty
- Point of sale systems
- Store policies understanding
- Cash handling
- Order management
- Order fulfillment
- Time management abilities
- Self motivation
- Customer engagement
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Appliance Sales Specialist
Lowes Home Improvment
10.2019 - Current
High School Diploma -
Rochester High School