ISAAC PASTRANA
Orlando
Summary
Motivated business student with strong experience in sales, customer experience, leadership, technology, and problem-solving. Known for delivering high-value solutions, driving revenue, and excelling in high-pressure environments. Highly recognized for communication, adaptability, and client satisfaction, including corporate-level praise from major hospitality partners. Currently in the final semester of an A.A. degree at Valencia College with a 3.6 GPA, transferring to UCF to continue studies in business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Escort
Universal Orlando
09.2024 - Current
- Delivered exceptional guest experiences while managing high-profile interactions.
- Built strong rapport with diverse guests and exceeded service expectations.
- Recognized for professionalism, communication, and relationship-building skills.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lead Consultant
FedEx Office
06.2023 - Current
- Rated Exceeds Expectations in annual performance evaluations.
- Delivered award-level customer experiences, including a standing ovation from 15–20 corporate clients at Hilton Orlando.
- Completed all People, Profit, and Service performance goals ahead of deadline.
- Drove revenue growth through solution-based selling and increased transaction value.
- Recognized as a role model for adapting to new systems and operational change.
- Trains new hires, supports district locations, and fosters inclusive team culture.
- Trusted for independent problem-solving in high-volume, high-pressure environments.
Education
Associate in Arts (A.A.) - General Studies
Valencia College
Orlando, FLSkills
- Sales & Customer Engagement: Retail Sales, Upselling & Cross-Selling, Negotiation, Customer Relationship Building, Phone Customer Support, Average Value Transaction Growth, Guest Services, Leadership & Team Guidance, Cash Handling
- Technical & Computer Skills: Microsoft Word, Microsoft Office (Excel, Outlook, PowerPoint), Windows Systems, Visual Basic (introductory), Data Entry, Digital Communication, Computer Troubleshooting
- Professional Strengths: Critical Thinking, Adaptability, Accountability, Collaboration, Innovation, Communication, Organizational Skills
Accomplishments
• Rated Exceeds Expectations in annual performance reviews
• Earned standing ovation from corporate clients for exceptional service
• Consistently grew revenue through solution-based and consultative selling
• Increased average transaction value by identifying customer needs
• Recognized as a role model for adapting to new systems and change
• Trusted to lead independently in high-volume, high-pressure environments
• Trained new hires and supported multiple locations across the district
• Known for strong client relationships, problem-solving, and communication
Certification
- • Building High-Performance Teams
• Building and Leading Successful Teams
• Leading Through Motivation
• Leading Through Problem Solving & Decision Making
• Managing Difficult Conversations
• Leading Across Cultures
• Team Communication & Engagement
• Leadership in High-Change Environments
• User-Centered Thinking & Research
• Strategic Team Leadership
Languages
Bilingual: English & Spanish
Portuguese
Professional Working
Timeline
Guest Escort
Universal Orlando
09.2024 - Current
Lead Consultant
FedEx Office
06.2023 - Current
Associate in Arts (A.A.) - General Studies
Valencia College