Isaac Quezada
El Paso,TX
Summary
At Pei Wei Kitchen, as General Manager, I spearheaded operations and strategic growth, enhancing efficiency and profitability through expert financial administration and dynamic leadership. Mentored over 15 staff, fostering a culture of excellence in customer service and operational standards. Achieved significant year-over-year business growth by implementing effective project management and loss prevention strategies.
Overview
18
18
years of professional experience
Work History
General Manager
Pei Wei Kitchen
El Paso, TX
06.2006 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw training of more than 15 team members.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
High School Diploma -
Captain John L. Chapin High School
El Paso, TX06.2006
Skills
- Financial Administration
- Branding
- Project Management
- Loss Prevention
- Operations Oversight
- Customer Relationship Management
- P&L Management
- Expense Control
- Training and Development
Timeline
General Manager
Pei Wei Kitchen
06.2006 - Current
High School Diploma -
Captain John L. Chapin High School