Isaac Quintanilla
Floresville,TX
Summary
Motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Freight Handler
FedEx Freight
Schertz, TX
04.2018 - Current
- Operate powered equipment such as forklifts safely and efficiently in accordance with company policies and procedures.
- Maintain accurate records of freight received and shipped out.
- Provide assistance in maintaining a safe working environment by adhering to safety protocols set by the company management team.
- Review work orders and receive oral instructions to determine work assignments or material and equipment needs.
Customer Service Crew Member
McCoy's Building and Supply
Floresville, TX
08.2014 - 09.2018
- Engaged in conversation with customers to understand needs, delivering exceptional customer service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Recorded customer feedback for future reference or follow up action.
- Assisted with training new staff members on the company's policies and procedures
Undergraduate Student Intern
Travis Park Church - Homeless Shelter
San Antonio, TX
09.2014 - 05.2016
- Provided outreach services to homeless population. Identified needs promptly and efficiently, assisting with daily food services.
- Maintained accurate records of all tasks completed during the internship period.
- Created presentations and delivered them to internal stakeholders.
- Contributed ideas at team meetings regarding potential solutions to existing problems.
- Assisted with event planning, support and execution of in-person engagements.
- Maintained positive working relationship with team members and management.
Customer Service Representative/Cashier Assistant
H.E. Butt Grocery Company
Floresville, TX
09.2011 - 10.2014
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Developed strong relationships with customers by providing personalized assistance and support.
- Participated in weekly team meetings to discuss strategies for improving customer service satisfaction levels.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
Resident Assistant Volunteer
Frank M. Tejeda Veterans Home
Floresville, TX
08.2010 - 08.2014
- Provided assistance to staff in the daily operations of the organization serving elder disabled veterans.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Improved patient outlook and daily living through compassionate care.
- Encouraged participation from all residents in order to create a strong sense of community within the residence hall.
- Helped with prep, set up, and breakdown of community and public events.
Education
Bachelor of Arts - Major: Criminal Justice/Minor: Sociology
University of the Incarnate Word
San Antonio, TX05-2016
Associate of Arts - Criminal Justice
Palo Alto College
San Antonio, TX05-2014
High School Diploma -
Floresville High School
Floresville, TX05-2012
Skills
- Customer Service
- Multitasking
- Problem-Solving
- Interpersonal Communication
- Computer Competency
- Record Management
- Reliability
- Professional Demeanor
- Team Collaboration
- Organizational Skills
- Time Management
- Self Motivation
- Logistics
References
References available upon request.
Timeline
Freight Handler
FedEx Freight
04.2018 - Current
Undergraduate Student Intern
Travis Park Church - Homeless Shelter
09.2014 - 05.2016
Customer Service Crew Member
McCoy's Building and Supply
08.2014 - 09.2018
Customer Service Representative/Cashier Assistant
H.E. Butt Grocery Company
09.2011 - 10.2014
Resident Assistant Volunteer
Frank M. Tejeda Veterans Home
08.2010 - 08.2014
Bachelor of Arts - Major: Criminal Justice/Minor: Sociology
University of the Incarnate Word
Associate of Arts - Criminal Justice
Palo Alto College
High School Diploma -
Floresville High School
Similar Profiles
Alexander FathereeAlexander Fatheree
Freight Handler at FedEx FreightFreight Handler at FedEx Freight
Arturo GomezArturo Gomez
Technician at FedEx FreightTechnician at FedEx Freight
Shana MurrayShana Murray
Service Center Support at Fedex FreightService Center Support at Fedex Freight
Lizandro AlvarezLizandro Alvarez
Operations Manager at FedEx FreightOperations Manager at FedEx Freight
Fernando Garcia BandaFernando Garcia Banda
NRCMA at Connally Memorial Medical CenterNRCMA at Connally Memorial Medical Center