Isaac-Ray Brown
College Station,Texas
Summary
Aspiring Telecommunication and Media Studies professional dedicated to leveraging my strong foundation in customer service and communication skills gained through diverse roles. Eager to contribute my adaptability, collaborative mindset, and passion for technology to an innovative team. Committed to advancing my expertise in the dynamic field of Telecommunication and Media Studies, with a focus on creating engaging content, fostering connections, and contributing to the seamless integration of technology in media and communications. Striving to be a valuable team player who not only meets but exceeds the expectations of industry standards, while continuously learning and adapting to emerging trends.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Texas A&M Transportation Services
College Station, Texas
10.2016 - Current
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction.
SALES ASSOCIATE/AMBASSADOR
12th Man Technology
College Station, Texas
06.2021 - 08.2021
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Assisted customers with product selection to ensure customer satisfaction
- Provided accurate information about products, prices, and availability both in person and over the phone
- Built relationships with potential customers by providing helpful advice on product selection.
Education
TELECOMMUNICATIONS AND MEDIA STUDIES CANDIDATE -
Texas A&M University
05.2024
ASSOCIATE IN ARTS (A.A.) -
Blinn College
12.2022
Skills
- Senior Leadership Support
- Staff Training
- Microsoft Word
- Retail Sales Customer Service
- Social Perceptiveness
- Credit Card Payment Processing
- Call Management
- Product Knowledge
- Data Entry
- Complaint Resolution
- Positive and Professional
- Client Relations
- Inbound and Outbound Calling
References
References available upon request
Timeline
SALES ASSOCIATE/AMBASSADOR
12th Man Technology
06.2021 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
Texas A&M Transportation Services
10.2016 - Current
TELECOMMUNICATIONS AND MEDIA STUDIES CANDIDATE -
Texas A&M University
ASSOCIATE IN ARTS (A.A.) -
Blinn College
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