Isaac Reyes Perez
Allentown,PA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position in a field that helps launch my career while achieving company goals. Senior completing a Bachelor's at Boston University with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Dedicated individual who can quickly memorize product details and build customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walgreen's Drug Store
Allentown, PA
06.2022 - 01.2024
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Tutor
Independant
Boston, MA
09.2022 - 06.2023
- Assisted students in developing effective study habits and strategies for success in school.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
Education
Bachelor of Arts - Architectural Studies
Boston University
Boston, MA08-2024
High School Diploma -
Urban Assembly School For Applied Math And Science
The Bronx, NY06-2020
Skills
- Customer Service
- Positive and professional
- Entrepreneurial Work Ethic
- Goal-Driven
- Interpersonal Communication
- Microsoft Word, Powerpoint, Excel
Languages
Spanish
Native/ Bilingual
Affiliations
- Love helping my community in any way possible. Have volunteered in local soup kitchens, American Red Cross, Youth counselor at summer camps. I am dedicated to the well being of the people around me and want to create a safe haven for my peers.
Extracurricular and Internships
- Current SEO Scholar, which is a free, eight-year, academic program that gets low-income public high school students to and through college – with a 90% college graduation rate. 100% of SEO Scholars are accepted to four-year colleges, with more than 80% being first-generation college graduates.
- Interned in the John Hopkins center for Talented Youth. CTY is a center for innovation dedicated to advancing the field of gifted education through research on testing, programs, and other supports for academically inclined students.
References
References available upon request.
Timeline
Tutor
Independant
09.2022 - 06.2023
Customer Service Representative
Walgreen's Drug Store
06.2022 - 01.2024
Bachelor of Arts - Architectural Studies
Boston University
High School Diploma -
Urban Assembly School For Applied Math And Science
Similar Profiles
Kaylah BoswellKaylah Boswell
Shift Leader at Walgreen's Drug StoreShift Leader at Walgreen's Drug Store
James DavisJames Davis
Head Cashier at Walgreen's Drug StoreHead Cashier at Walgreen's Drug Store
Francisco Javier LopezFrancisco Javier Lopez
Customer Service Associate at Walgreen's Drug StoreCustomer Service Associate at Walgreen's Drug Store