Isaac Rose
Maple Valley
Summary
Results-driven shift supervisor with expertise in staff management, employee training, and workplace safety. Proven ability to implement operational improvements that enhance efficiency and deliver exceptional customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
North Bend, WA
10.2023 - Current
- Supervised daily operations to ensure high-quality customer experiences and efficient service delivery.
- Trained and mentored new team members, enhancing their product knowledge and customer service skills.
- Implemented operational improvements that streamlined workflows and increased overall store efficiency.
- Managed inventory levels, ensuring adequate stock while minimizing waste and maintaining cost control.
- Maintained compliance with health and safety regulations, promoting a safe work environment for all employees.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Warehouse Worker
Pepsi Cola
Auburn, WA
07.2023 - 10.2023
- Ensured compliance with safety regulations during all warehouse operations.
- Collaborated with team members to optimize workflow and reduce downtime.
- Implemented best practices for order picking and packing accuracy.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Shift Supervisor
Cascadia Pizza Co.
Enumclaw, WA
09.2020 - 07.2023
- Conducted staff performance evaluations, providing constructive feedback to foster professional development.
- Coordinated team schedules to optimize coverage during peak hours, improving service times and customer satisfaction.
- Resolved customer complaints promptly, reinforcing brand loyalty through effective problem-solving techniques.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Customer Service Representative
McDonalds
Enumclaw, WA
01.2015 - 10.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Renton Technical Institute
Renton, WASkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff motivation
- Staff development
- Policy enforcement
- Continuous improvement
Certification
Concealed Carry Permit
Timeline
Shift Supervisor
Starbucks
10.2023 - Current
Warehouse Worker
Pepsi Cola
07.2023 - 10.2023
Shift Supervisor
Cascadia Pizza Co.
09.2020 - 07.2023
Customer Service Representative
McDonalds
01.2015 - 10.2015
GED -
Renton Technical Institute