Isaac Saldivar
ServiceDesk Analyst II/Global Admin/Azure Admin
Sandy,UT
Summary
Experienced IT professional with hands-on expertise in managing hybrid environments, including Azure licensing, Azure Admin for VDI setups, and global admin privileges. Skilled in troubleshooting across Windows, Mac, Linux, and mobile platforms. Adept at supporting both domestic and international users through hybrid VPN and remote access solutions. Strong background in customer service, endpoint management, and team leadership. Currently pursuing Azure Fundamentals certification.
Work History
Desktop Analyst II
Illumifin / APA / Amerilife
11.2022 - 03.2025
- Provided Tier II support in a hybrid Azure/Windows environment
- Managed deployments using Intune and Autopilot
- Performed system imaging (WDS, USB, server-based)
- Configured VPN for U.S
- Users and VDI for overseas teams
- Held and managed global admin access across enterprise systems
Technical Support Engineer
Nice CXone
10.2021 - 07.2022
- Resolved technical issues across product tools (phone, email, chat)
- Coordinated with internal departments for issue resolution
- Medical leave due to complications from COVID-19
IT/Helpdesk Support
Secure Admin Solutions / APA / Amerilife
02.2021 - 10.2021
- Imaged and deployed systems, managed Azure VMs
- Handled user onboarding/offboarding
- Maintained VPN/RDP setups and IT inventory
Simulations Operations Specialist
University of Utah – College of Nursing
12.2019 - 05.2020
- Operated simulation scenarios with high-fidelity mannequins
- Maintained simulation equipment and troubleshooting setup
Regional Coordinator
Spectrum Field Services
01.2008 - 01.2016
- Coordinated field inspectors and ensured timely report delivery
Sales Floor Supervisor
Guitar Center / Musicians Friend
01.2010 - 01.2014
- Reviewed fraud alerts and coached team of 10–25 employees
- Monitored compliance, attendance, and sales performance
Education
GED -
Skills
Azure Admin Center
Certification
Azure Fundamentals, In Progress
Volunteer Leadership
- Royal Rangers – Gold Medal of Achievement, Silver & Gold Buffalo (1996)
- Rocky Point Haunted House – Cast Member
- SkillsUSA – Electronics (Sumo Robot: 1st & 2nd place)
Timeline
Desktop Analyst II - Illumifin / APA / Amerilife
11.2022 - 03.2025
Technical Support Engineer - Nice CXone
10.2021 - 07.2022
IT/Helpdesk Support - Secure Admin Solutions / APA / Amerilife
02.2021 - 10.2021
Simulations Operations Specialist - University of Utah – College of Nursing
12.2019 - 05.2020
Sales Floor Supervisor - Guitar Center / Musicians Friend
01.2010 - 01.2014
Regional Coordinator - Spectrum Field Services
01.2008 - 01.2016
Jordan Technical Center - GED,
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