Joseph Carpizo
San Diego,California
Summary
Experienced Desktop Support professional with 4 years of experience providing technical support and troubleshooting to end-users. Highly empathic and attentive to details, ensuring that all technical issues are resolved efficiently. Passionate about staying up-to-date with the latest technology advancements and adapting to different fields. Dedicated to providing excellent customer service and ensuring user satisfaction in a fast-paced environment. Adaptable and attentive to details, able to quickly adapt to changing circumstances and resolve technical issues with precision.
Overview
11
11
years of professional experience
Work History
Desktop Analyst II
LPL Financial
San Diego
02.2024 - Current
- Helped image and configure devices that were sent to users whilst completing data backups using both Box and OneDrive
- Provided individualized guidance and support to help users overcome difficulties and reach their goals
- Collaborated with cross-functional teams to ensure customer inquiries are handled in a consistent manner and customer needs are met
- Analyzed customer feedback to identify trends and develop strategies for improving customer experience
Desktop Support Specialist
Dexcom
San Diego
12.2021 - 02.2024
- Assisted local users with patching ports
- Collaborate with cross-functional teams to identify and address desktop support issues that may impact productivity and efficiency.
- Identify and recommend improvements to existing desktop support processes and procedures to enhance user experience and increase efficiency.
- Assist in the development and implementation of a centralized knowledge base to improve the efficiency of troubleshooting and problem-solving processes for desktop support.
- Provide remote technical support to remote employees to troubleshoot and resolve computer system and software issues
Geek Squad Consultation Agent
Best Buy
Chula Vista
03.2021 - 12.2021
- Assist clients in evaluating the need for extended warranties and provide recommendations based on their specific device and usage to ensure they have appropriate coverage.
- Provide technical support and troubleshooting assistance to clients in resolving issues with their devices, including software installations, data transfers, and virus removals, ensuring a smooth and efficient customer experience.
- Manage and maintain inventory of computer hardware and software for the desktop support team
Apple Computing Pro - Sales
Best Buy
Chula Vista
12.2018 - 07.2020
Microsoft Expert Computing - Sales
Best Buy
Chula Vista
10.2014 - 12.2018
Education
High School Diploma - undefined
Eastlake High School
Chula Vista05.2013
Skills
- ServiceNow - Have worked in and throughout ticketing systems for four (4) years doing incidents and tickets with SLA's
- Antivirus - I have managed and dealt with Crowdstrike as well as dealt with the outage that impacted my company in July 2024
- Imaging - Have dealt with imaging in both of my desktop support roles
- Windows OS - pushing forth cumulative Windows 11 updates to users machines and upgrades
- Jamf
- Mac OS
Timeline
Desktop Analyst II
LPL Financial
02.2024 - Current
Desktop Support Specialist
Dexcom
12.2021 - 02.2024
Geek Squad Consultation Agent
Best Buy
03.2021 - 12.2021
Apple Computing Pro - Sales
Best Buy
12.2018 - 07.2020
Microsoft Expert Computing - Sales
Best Buy
10.2014 - 12.2018
High School Diploma - undefined
Eastlake High School