Isaac Smith
Cordova,TN
Summary
Experienced operations leader with a strong background in team leadership, P&L management, and profitability improvement. Skilled in driving sales, controlling labor and inventory, and improving performance through data analysis.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Coach/Assistant Store Manager
Walmart
Memphis, TN
10.2021 - Current
- Drive sales growth, profitability, and operational performance through data-driven decision making, performance analysis, and execution of strategic business initiatives.
- Lead daily store operations, overseeing associates, team leads, and multiple departments to achieve business objectives.
- Managed labor budgets, payroll, staffing, inventory control, and operational expenses, optimizing resources for improved profitability.
- Analyze KPIs including sales, customer experience, productivity, inventory accuracy, and financial results, to identify opportunities and implement corrective actions.
- Recruit, train, mentor and develop associates and team leads, building a strong leadership pipeline while promoting a culture of accountability and continuous improvement.
- Reviewed associate performance, providing clear feedback and actionable guidance to enhance individual growth.
- Supported compliance with safety rules, loss prevention, and store expectations.
- Partnered with senior leadership to implement business strategies, achieve performance targets, and facilitate organizational growth.
Restaurant Manager
Panara Bread
Memphis, TN
04.2017 - 09.2021
- Managed Panera Bread bakery-cafe operations and daily front-of-house service
- Trained team members on Panera Bread service standards and food safety
- Resolved guest concerns and supported consistent Panera Bread hospitality
- Scheduled associates and balanced labor needs across peak meal periods
- Monitored inventory and ordered product for café and kitchen stations
- Directed cash handling and register procedures during opening and closing shifts
- Coordinated cleanliness checks and sanitation routines throughout dining and prep areas
General Manager
Extended Stay America
Memphis , TN
08.2015 - 07.2018
- Directed daily operations across Extended Stay America guest rooms, front desk, and housekeeping.
- Hired, trained, and scheduled team members to uphold Extended Stay America's service standards.
- Managed guest concerns and resolved complaints with calm, professional communication.
- Reviewed occupancy trends, rates, and revenue plans with Extended Stay America sales teams to optimize performance.
- Monitored budgets, payroll, and expenses to ensure compliance with hotel operating controls.
- Enforced brand standards, cleanliness, and compliance across Extended Stay America locations.
- Led staff meetings and coached supervisors on service, safety, and daily priorities.
- Coordinated maintenance requests and inspected property conditions for safety and readiness.
Education
Some College (No Degree) - International Business Management
University of Memphis
Memphis10-2026
Some College (No Degree) - Business Management
Southwest Tennessee Community College
Memphis, TNSkills
- Sales forecasting
- Profitability improvement
- Budget management
- Inventory management
- Operations excellence
- Business analysis
- Data analysis
- Project management
- Team leadership
- Microsoft Excel
Certification
- Servsafe certified
- Lean Six Sigma
Timeline
Coach/Assistant Store Manager
Walmart
10.2021 - Current
Restaurant Manager
Panara Bread
04.2017 - 09.2021
General Manager
Extended Stay America
08.2015 - 07.2018
Some College (No Degree) - International Business Management
University of Memphis
Some College (No Degree) - Business Management
Southwest Tennessee Community College