Isaac Tate
Spring Hill,Florida
Summary
Delivering exceptional customer service and proficient in Python programming, consistently receiving accolades for commitment to providing premier service and adaptability to technical challenges at Publix. Strong troubleshooting and problem-solving skills prioritize customer satisfaction and streamline operations by efficiently resolving issues. Rapidly grasping new systems and processes enables effective contributions to any team or project.
Overview
5
5
years of professional experience
Work History
Publix Associate
Publix
06.2024 - Current
- Consistently recognized with rewards for delivering premier customer service by resolving inquiries and exceeding expectations
- Assisted customers in locating products and providing detailed solutions, ensuring a positive shopping experience
- Utilized store systems to address inventory issues, maintaining accurate stock levels and minimizing discrepancies by 15%.
- Quickly adapted to updates in store systems and procedures, reducing onboarding time for new processes by 20%.
- Collaborated with team members to maintain an organized, efficient, and customer-focused store environment
Customer Service Associate
Mcdonalds
02.2020 - 02.2021
- Managed an average of 30+ daily inbound customer interactions, including calls, emails, and faxes, ensuring timely and effective issue resolution.
- Provided exceptional customer service, achieving a 95% customer satisfaction rating by resolving issues efficiently and troubleshooting problems in real-time within a high-pressure environment.
- Processed transactions and orders with 99% accuracy, maintaining precise data entry to prevent errors and streamline operations in a fast-paced setting.
- Developed comprehensive product knowledge, increasing upselling rates by 15% and assisting customers in making informed decisions through clear, concise explanations of products and promotions.
Education
Associate of Arts - Information Technology
Pasco Hernando State College
Spring Hill, FL06-2025
Skills
- Customer Service Excellence: Providing clear communication, resolving issues, and ensuring customer satisfaction
- Problem-Solving: Diagnosing issues and identifying effective solutions quickly
- Adaptability: Willingness to learn new tools, systems, and processes quickly
- Troubleshooting: Identifying and resolving issues with systems or products
- Technical Systems Familiarity: Ability to adapt to and use various software or systems (POS, inventory systems, etc)
- Hardware Troubleshooting: In-depth understanding of hardware components, diagnosing and resolving issues with devices and systems
LANGUAGE
english - Native
Timeline
Publix Associate
Publix
06.2024 - Current
Customer Service Associate
Mcdonalds
02.2020 - 02.2021
Associate of Arts - Information Technology
Pasco Hernando State College
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