Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
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Isaac Wilson

Washington,DC

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

6
6
years of professional experience

Work History

Call Center Representative

IQor Global Services
Pompano Beach, FL
11.2020 - 04.2023
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.

Call Center

Teleperformance
Pompano Beach, FL
07.2017 - 07.2018
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Ensured that proper follow up was completed after each interaction with a customer.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

Education

High School Diploma -

Stranahan High School
Fort Lauderdale, FL

Skills

  • Customer Relationship Management
  • Technical Support
  • Complaint Resolution
  • Data Entry
  • Quality Assurance
  • Customer Service
  • Call Center Operations
  • Professional Phone Voice
  • Call Documentation Skills
  • Call Center Customer Service

Awards

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References

References available upon request.

Timeline

Call Center Representative

IQor Global Services
11.2020 - 04.2023

Call Center

Teleperformance
07.2017 - 07.2018

High School Diploma -

Stranahan High School

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Isaac Wilson