Isaac Yardy
Oklahoma City,OK
Summary
Detail-oriented and dedicated to customer service with multiple years of experience in fast paced work environments. Can successfully work in a team setting as well as alone, and well versed in handling escalated customer complaints and issues.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Manager
Burger King
Oklahoma City, Oklahoma
01.2025 - Current
- Coordinated daily restaurant operations and created efficient staff schedules to optimize workflow.
- Trained new employees on customer service standards and food safety practices.
- Managed inventory with precise counts and timely truck orders to ensure stock availability.
- Monitored food preparation to ensure top quality and high consistency standards.
- Resolved and de-escalated customer complaints promptly and professionally to enhance guest satisfaction.
- Worked with team members to uphold cleanliness and sanitation standards in FOH and BOH.
Machine Operator
Georg Fischer Central Plastics
Shawnee, OK
07.2022 - 12.2024
- Operated injection molding machines to produce plastic components efficiently.
- Monitored machine performance and adjusted settings to ensure optimal operation of molding machines and servo/winders.
- Prepared machine for production processes by equipping with required tools and parts.
- Trained new operators on equipment use and safety procedures, enhancing team competency and adherence to safety standards.
- Inspected finished products for defects and ensured compliance with specifications.
- Trained new operators on equipment use and standard safety procedures.
- Troubleshot malfunctions in equipment or processes.
COVID-19 Tester
Ethos Laboratories
Owensboro, Kentucky
01.2022 - 06.2022
- Administered COVID-19 rapid antigen tests for federal test-to-stay program, ensuring compliance with health guidelines.
- Collected samples from K-12 schools, ensuring accuracy and efficiency for both staff and students.
- Ensured cleanliness and organization of testing environment and equipment while adhering to PPE protocols.
- Recorded test results and patient information in electronic systems, following HIPAA guidelines.
- Concluded program operations, followed through in each school cleaning and clearing out all equipment.
Assistant Manager
Burger King
Shawnee, Oklahoma
09.2019 - 09.2021
- Assisted in managing daily restaurant operations, and creating efficient staff schedules.
- Trained new employees on customer service standards and food safety practices.
- Handled inventory management with thorough counts and filling out truck orders.
- Monitored food preparation to ensure top quality and high consistency standards.
- Resolved and de-escalated customer complaints promptly and professionally to enhance guest satisfaction.
- Collaborated with team members to maintain cleanliness and sanitation standards both in FOH and BOH.
Education
Shawnee High School
Shawnee, OklahomaSkills
- Customer service
- Inventory management
- Quality control
- Staff supervision
- Conflict resolution
- Problem solving
- Attention to detail
- Adaptability to change
- Strategic thinking
- Money handling
Certification
- Servsafe Certified
References
References available upon request.
Timeline
Assistant Manager
Burger King
01.2025 - Current
Machine Operator
Georg Fischer Central Plastics
07.2022 - 12.2024
COVID-19 Tester
Ethos Laboratories
01.2022 - 06.2022
Assistant Manager
Burger King
09.2019 - 09.2021
Shawnee High School