Isaac N. Jones
Tampa,FL
Summary
Proficiency in numerous software programs such as Excel, One Drive, Good Notes and more. Diversity within business sales environments, tied with professional level, one-on-one customer service experience. Energetic, top-performing individual with a dedication to positive relations with clients, co-workers, company policies/ethics and goals. Unparalleled attention to detail and determination to excel at all assigned tasks, with no regard to physical or mental demands required to complete. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Field Engineering Specialist - Site Map Designer
Momentum Solar, 5910 Benjamin Center Dr
08.2020 - Current
- Design exhibit drawings and gather PV System data requirements for engineer processing
- Analyzed site for energy efficiency, electrical compatibility, and other solar metrics
- Documented measurements, ensuring mounting plain and roof structures are suitable for installation
- Create a Rough-Stie Map of a project via satellite imagery, AUTO-CAD, Excel, and other online software
- Average 60 projects per month with 95%< completion rating
- Attend bi-weekly meetings regarding safety practices and other proper techniques.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Drafted 2D and 3D designs, using both Revit and AutoCAD software.
Account Management Specialist Team Lead
World Wide Produce Direct LLC
04.2017 - 08.2020
- Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
- Managed and produced weekly orders for an average of 30 individual clients.
- Vendor out and monitored shipments of produce products through a chain of suppliers via contract.
- Responsible for handling and seeing them through to resolution during discrepancies.
- Maintained a solid & keen relationship with clients and vendors daily via email and phone.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Informed customers of promotions to increase sales productivity and volume.
- Exceptional computer skills
- Quoted prices, credit terms and other bid specifications.
Customer Relations Professional - Waiter/Server Shift Leader
Seminole Hard Rock Casino - Applebees Bar & Grill
09.2012 - 04.2017
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Managed food resources, memorized orders and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Checked identification for minimum age for sale of alcoholic beverages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Automotive - Automotive Technology
Brewster Technical Center
Tampa, FLHigh School Diploma -
Hillsborough High School
Tampa, FL12.2013
Skills
- Project Management
- Leadership
- Marketing & Revenue Expertise
- Communication
- Time Management
- Resourceful
- High-Volume Information Processing
- Problem Solving
- Detailed Data-Entry
- Personal Relationships
- Safety Guidelines
- Process Measurements
- Residential Structure
- Design Procedures
- Field Surveys
- Layout Planning
- Technical Expertise
Professional References
Kyle Rizzo - Structural Engineering Specialist [Momentum Solar]
(727) 810 - 4132
Luis Bello - Engineering Visitations Supervisor [Momentum Solar]
(407) 437 - 5079
Zayne El-Tahr - Regional Director of Florida [Momentum Solar]
(856) 994 - 4033
Sean Hosey - Installation Manager Tampa Branch [Momentum Solar]
(813) 810 - 1532
Timeline
Field Engineering Specialist - Site Map Designer
Momentum Solar, 5910 Benjamin Center Dr
08.2020 - Current
Account Management Specialist Team Lead
World Wide Produce Direct LLC
04.2017 - 08.2020
Customer Relations Professional - Waiter/Server Shift Leader
Seminole Hard Rock Casino - Applebees Bar & Grill
09.2012 - 04.2017
Automotive - Automotive Technology
Brewster Technical Center
High School Diploma -
Hillsborough High School
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