ISAAH WILLINGHAM
SACRAMENTO,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
Work History
Program Technician II
Employment Development Department
07.2023 - Current
- Prioritize and process complex program correspondence, including settlement documents and medical records
- Provide exceptional service to both internal and external stakeholders, contributing to positive team dynamics
- Analyze reports and data to inform decision-making, demonstrating keen attention to detail and analytical prowess.
- Assisted in developing strategies for improving existing programs or creating new ones.
- Organized and maintained digital files and databases of information related to programs.
- Provided technical support to program staff and participants.
- Documented, monitored and maintained program inventory.
- Assisted with coordinating programs, including scheduling meetings and maintaining records.
- Attended training sessions to stay up-to-date on program policies and procedures.
Automated Maintenance Technician
Symbotic
02.2022 - 02.2023
- Conducted maintenance on automated machines and robotics, ensuring uninterrupted operations
- Troubleshot anomalies and stoppages using schematic diagrams and advanced test equipment
- Played a key role in supporting continuous operation through calibration, repair, and replacement of system components.
- Operated hand and power tools to complete repairs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
Solar Panel Installer
V3 Electric
Sacramento, CA
08.2020 - 08.2021
- Communicated with customers clearly about expected outcomes following installation services provided.
- Installed solar panels safely in extreme hot and cold weather, in confined crawl spaces and on roofs of multi-story buildings.
- Collaborated with electricians for proper PV system integration.
- Conducted performance tests to ensure system efficiency and reliability.
- Managed inventory of materials, tools, and equipment.
- Documented completed projects through photographs and reports.
- Utilized various mounting techniques for different roof types and structures.
- Maintained a clean work environment by disposing of waste materials properly.
Fire Direction Specialist
U.S Army
11.2013 - 04.2017
- Set up antennas and mobile communication units during field exercises, contributing to mission success
- Troubleshot problems related to communications equipment and software applications used in the Fire Direction Center.
- Inspected vehicles and equipment and completed basic repairs.
- Operated electronic, electrical, and mechanical test equipment with precision and efficiency
- Received Army Achievement Medal and Army Good Conduct Medal for outstanding service and dedication.
- Utilized various computer software including spreadsheets for loading and manipulating data, as well as generating reports
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University, Online
true04-2028
Skills
- Leadership & Team Management
- Problem-Solving & Analytical Thinking
- Workflow Prioritization & Time Management
- Effective Communication & Customer Service
- Technical Proficiency (Spreadsheet programs, Computer software, Electronic/Mechanical equipment)
- Attention to Detail & Accuracy
- Administrative Support
Accomplishments
- Army Achievement Medal (U.S Army)
- Army Good Conduct Medal (U.S Army)
Timeline
Program Technician II
Employment Development Department
07.2023 - Current
Automated Maintenance Technician
Symbotic
02.2022 - 02.2023
Solar Panel Installer
V3 Electric
08.2020 - 08.2021
Fire Direction Specialist
U.S Army
11.2013 - 04.2017
Bachelor of Science - Criminal Justice
Southern New Hampshire University, Online
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