Aida Wilkinson
Fort Walton Beach
Summary
Detail-oriented professional with strong experience in data entry and financial management. Enhances operational efficiency and customer satisfaction through organized processes and effective team collaboration. Specializes in billing and administrative support, delivering quality results in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Program Technician II
Okaloosa County Board of County Commissioners
01.2021 - Current
- Proactively submit Modivcare billing and invoicing for customer insurance, ensuring timely reimbursement and accurate record-keeping.
- Prepare precise invoices for customer payments and for fleet department repairs, streamlining the financial process.
- Generate invoices for the Okaloosa County Jail to efficiently manage inmate transportation using our bus services.
- Conducted thorough audits for the monthly liquidated damages report, resolving complaints and missed trips by contractors while ensuring compliance with insurance broker policies and driver certification standards.
- Perform dual-control verification and counting of cash received from fixed-route and paratransit services alongside MV staff to ensure financial integrity.
- Prepare and reconcile weekly transit deposits, meticulously handling revenue from ticket and pass sales to maintain accurate financial records.
- Leverage my extensive timekeeping experience to assist in managing timesheets effectively and accurately.
- Create detailed documents, reports, spreadsheets, and forms to enhance communication and support informed decision-making.
- Design and customize Excel spreadsheets and Word documents tailored to specific template needs, enhancing operational workflows.
- Expertly create and issue new or replacement badges for County Transit and/or MV contractors, enhancing accessibility and security.
- Led marketing initiatives for EC Rider buses by providing vital information, managing contracts, and issuing payment invoices in accordance with FDOT and government advertising protocols.
- Collaborate with coworkers on special projects and efficiently enter applications into the Trapeze system, providing essential backup support where needed.
- Delivered precise translations and reformatted documents into Spanish, supporting Spanish-speaking customers.
- Support Manager with in-depth research tasks, precise purchase card reconciliations, NTD (National Transit Database) reporting, and records custodianship to uphold our agency's standards.
- Support Tyrone with in-depth research tasks, precise purchase card reconciliations, NTD (National Transit Database) reporting, and records custodianship to uphold our agency's standards.
Executive Assistant II
Okaloosa County Board of County Commissioners
01.2011 - 01.2021
- Coordinated execution of administrative tasks, supporting TDC departments in daily operations.
- Managed travel and hotel bookings, ensuring accuracy in reconciled expense reports.
- Processes purchase requests from initiation to receipt of goods.
- Reviews and prepares contract payment forms, including employee credit card processing, purchasing department supplies, and office equipment.
- Assists staff in research, obtaining specifications and prices for products.
- Executed Minute Traq functions to support operation of the Tourist Development Department.
- Governs formulation of Agendas with IQM2 for TDC Meetings and workshops; provides presentation material to TDC Board Members and controls the operation of cameras capturing live stream video.
- Assists with statistical and financial analysis, research, data compilation, and report preparation, memoranda, letters, and other documents.
- Coordinates and maintains department filing system, department personnel files, and all department records, forms, and reports.
- Verifies invoices from vendors/suppliers with purchase orders.
- Cultivated and maintained relationships with outside agencies, clients, and county departments to facilitate communication and collaboration.
- Answers questions from the Purchasing Department, Finance Department, customers, and vendors regarding payments.
- Managed database, maintained files, conducted research, and prepared reports.
- Responds to and directs public inquiries on behalf of the TDC, the Emerald Coast CVB, and the Emerald Coast TDC Film Commission.
Executive Assistant I
Okaloosa County Board of County Commissioners
01.2008 - 01.2011
- Assists in the department's annual budget preparation; enters budget information into a database.
- Assists with the interview process for prospective employees; processes related paperwork.
- Verified and entered payroll data, submitted required documents and reports to ensure accurate timekeeping.
- Maintained petty cash fund, processed receipts and invoiced bills to support departmental bookkeeping functions.
- Provides customer service through opening new accounts, closing accounts, processing deposit refunds, restoring services, and updating account information.
- Provides information concerning billing and fee structures, delinquent payments, and account status.
- Responds to customer inquiries and complaints, performing research and review to resolve.
- Processed payments received, handled cash, and verified check amounts and account numbers to ensure accuracy and completeness.
- Process work orders for installations, repairs, connections, and disconnections.
- Notifies field staff when payments are made for reinstating service.
- Corresponds and communicates with customers concerning accounts (i.e., delinquent payment, resolving billing errors, and processing new applications).
- Performs data entry in the maintenance of customer utility accounts.
- Assisted co-workers with computer programs and complex tasks.
- Demonstrated proficiency in using HTE software applications including UT, CIS, WF, LX, and CR to manage utility operations.
- Applied extensive experience in word processing and spreadsheet applications to improve document and data handling.
Customer Service Representative
Okaloosa County Board of County Commissioners
01.2007 - 01.2008
- Provided customer service by opening and closing accounts, processing deposit refunds, restoring services, and updating account information to enhance customer satisfaction.
- Responded to customer inquiries and complaints, conducting research and reviews to resolve issues efficiently.
- Corresponded with customers regarding accounts, addressing delinquent payments, resolving billing errors, and processing new applications to ensure clarity and satisfaction.
- Provides information concerning billing and fee structures, delinquent payments, and account status.
- Processes payments received, cash handling, verifies check amounts and account numbers; ensures checks are complete and signed.
- Process work orders for installations, repairs, connections, and disconnections.
- Notifies field staff when payments are made for reinstating service.
- Performs data entry in the maintenance of customer utility accounts.
- Assisted co-workers with computer programs and other tasks.
- Performs timekeeping functions; verifies and enters payroll data and submits required documents and/or reports.
- Assists in the department's annual budget preparation; enters budget information into a database.
- Assists with the interview process for prospective employees; processes related paperwork.
- Performs bookkeeping duties (i.e., maintaining petty cash fund; processing receipts; invoicing bills).
- Knowledge of the HTE software applications UT, CIS, WF, LX, and CR.
- Strong word processing and spreadsheet experience.
Office Administrator
The Boeing Company
01.2005 - 01.2006
- Provided diverse administrative support for over 60 + Professionals with Diplomacy and Tact.
- Coordinated meetings for international and local customers, ensuring effective communication and alignment of objectives.
- Prepared and formatted multi-million dollar proposals for on-time arrival.
- Developed internal Estimate at Completion forms EAC for multi-use data entry, enhancing data entry capacity by 60%.
- Analyzed administrative processes and initiated improvements, streamlining workflows and increasing overall efficiency.
- Arranged travel and hotel reservations for both international and domestic, and reconciled expense reports.
- Presentation support for all levels of management, framed the message in line with the audience's experience, background, and expectations.
- Set up a database for internal electronic correspondence for staff utilization.
- Gathered information for the government signature on Contract Close-Out forms.
- Provided back-up support to other office administrators.
- Sought feedback from audience members during presentations.
- Knowledge of principles and processes involved in business and organizational planning, coordination, and execution.
- Ordered and maintained office supplies and materials needed for the job.
- Maintained document library integrity by properly filing records, accurately assembling files, and creating room for library growth.
- Created, prepped, scanned, and filed contracts, correspondence, and related documents while keeping error rate to a minimum.
- Finance, Integrated Defense Systems
Material Cost and Pricing Specialist
Manufacturing Technology, Inc.
01.2003 - 01.2005
- Supported contract negotiations and pricing strategies with customers to enhance agreement terms.
- Provided pricing inputs in support of Request for Quotes, general knowledge of theories, and conditions of agreements between the company and various vendors.
- Prepared bids and proposals in accordance with an Estimating System Manual, able to interpret drawings and specifications.
- Created detailed price bill of materials for project estimates.
- Processed and tracked supply chain requirements with suppliers to ensure alignment with demands and optimize value across schedule, quality, price, and cycle time.
- Prepared for supplier and customer interface by facilitating activities aimed at improving overall performance.
- Facilitated expedited purchasing of materials to meet delivery deadlines.
- Maintained and updated Cost and Scheduled variances.
- Performance Indexes evaluate customer-requested changes.
- Applied problem-solving skills to address various moderate scope issues.
Administrative Assistant
Manufacturing Technology, Inc.
01.2000 - 01.2003
- Supported Vice-President by managing schedules and providing secretarial assistance to corporate staff.
- Assisted Human Resources with administrative tasks in daily operations.
- Processed payroll and managed invoice submissions for Accounts Payable in Financial Department.
- Coordinated logistics and communications for the Annual International Resellers Conference.
- Created and submitted purchase requisitions.
Education
Okaloosa County Leadership Institute
12-2016
Negotiations Workshop
08-2006
Earn Value Management EVM Basic
07-2006
Common Contracts System
05-2006
Administrative Assistant -
Okaloosa Technical College
Fort Walton Beach, FL05-2000
Bookkeeping -
Instituto Plancarte
Cordoba Ver. Mexico07-1978
Skills
- Data management
- Budget tracking
- Accounting management
- Inventory management
- Logistical coordination
- Customer relationship management
- Team collaboration and training
- Administrative support
- Organization skills
Languages
- English
- Spanish
Information Technology Fluency
- Trapeze V21
- Microsoft Office
- MS Word
- Excel
- Access
- PowerPoint
- Adobe Acrobat
- Visio
- Desktop Publishing
- Microsoft Outlook
- Transcription
- Genero Desktop Client (SunGard Pentamation)
- IQM2 – Minute Traq
Professional Education And Certifications
- Okaloosa County Leadership Institute, 12/01/16
- Negotiations Workshop, 08/01/06
- Earn Value Management EVM Basic, 07/01/06
- Common Contracts System, 05/01/06
- Administrative Assistant, 05/01/00
- Bookkeeping, 07/01/78
Timeline
Program Technician II
Okaloosa County Board of County Commissioners
01.2021 - Current
Executive Assistant II
Okaloosa County Board of County Commissioners
01.2011 - 01.2021
Executive Assistant I
Okaloosa County Board of County Commissioners
01.2008 - 01.2011
Customer Service Representative
Okaloosa County Board of County Commissioners
01.2007 - 01.2008
Office Administrator
The Boeing Company
01.2005 - 01.2006
Material Cost and Pricing Specialist
Manufacturing Technology, Inc.
01.2003 - 01.2005
Administrative Assistant
Manufacturing Technology, Inc.
01.2000 - 01.2003
Okaloosa County Leadership Institute
Negotiations Workshop
Earn Value Management EVM Basic
Common Contracts System
Administrative Assistant -
Okaloosa Technical College
Bookkeeping -
Instituto Plancarte