Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Isaai Gonzalez

Manassas,VA

Summary

Versatile professional excels in logistics, operations, and customer service, optimizing efficiency and ensuring customer satisfaction. A collaborative team player, adept at leveraging technology for streamlined processes. Demonstrates a strong work ethic and unwavering commitment to results in dynamic environments.

Overview

3
3
years of professional experience

Work History

Assistant Manager of Operations

HSJ Logistics (Fedex Ground)
08.2021 - 01.2024
  • Collaborated with senior management to develop and implement strategic plans for optimizing operations, resulting in increased efficiency and customer satisfaction
  • Directed and supervised operational teams, providing guidance and support to ensure adherence to FedEx standards and delivery timelines
  • Oversaw coordination of shipments, tracking, and timely delivery of packages, achieving 25% improvement in overall logistics efficiency
  • Monitored key performance indicators and implemented improvement initiatives, resulting in enhanced productivity and service quality.

Step Van Driver

Silkway Logistics (Amazon DSP)
02.2021 - 08.2021
  • Achieved 99% on-time delivery rate through timely handling and delivery of packages
  • Delivered excellent customer service, maintaining 98% positive customer feedback rate in challenging events/conditions
  • Executed tasks in all weather conditions, lifting packages up to 50 lbs, and navigating diverse locations.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Step Van Driver

Robertson Logistics (Amazon DSP)
08.2020 - 02.2021
  • Carefully transport 200+ amazon packages and orders to customers' preferred location within designated timeline of delivery
  • Utilize appropriate technology to notify customer of their item delivery with visual proof
  • Safely navigate through congested cities, traffic routes, and gated residential areas to ensure all packages arrive on timely to customer.

Education

Diploma -

Osbourn High School
Manassas, VA
06.2016

Skills

  • Operational Excellence
  • Inventory Control
  • Training and Mentoring
  • Technology Utilization
  • Team Collaboration
  • Safety and Focus
  • Bilingual
  • Customer Service
  • Service Delivery Management

Timeline

Assistant Manager of Operations

HSJ Logistics (Fedex Ground)
08.2021 - 01.2024

Step Van Driver

Silkway Logistics (Amazon DSP)
02.2021 - 08.2021

Step Van Driver

Robertson Logistics (Amazon DSP)
08.2020 - 02.2021

Diploma -

Osbourn High School

Similar Profiles

CREATE PROFILE
Isaai Gonzalez