Isaak Valdez
Plano,TX
Summary
Dynamic professional with a proven track record at Whatabuger, enhancing customer satisfaction and team performance. Excelled in guest engagement and cash handling, demonstrating exceptional customer service and a strong work ethic. Skilled in fostering collaborative environments and streamlining operations for peak efficiency.
Overview
3
3
years of professional experience
Work History
Server
Red Lobster
08.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Cafe Brazil
03.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Manager
Whatabuger
01.2022 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
JJ Pearce High School
Richardson, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
Timeline
Server
Red Lobster
08.2024 - Current
Server
Cafe Brazil
03.2024 - 08.2024
Manager
Whatabuger
01.2022 - 02.2024
JJ Pearce High School