Isabel Alvarado
San Antonio
Summary
Dedicated Pharmacy Technician with proven expertise at HEB Pharmacy, excelling in medication preparation and customer service. Skilled in pharmaceutical calculations and workflow optimization, I enhanced pharmacy productivity and ensured compliance with regulations. Committed to confidentiality and HIPAA, I effectively resolved patient inquiries, fostering trust and satisfaction.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
HEB Pharmacy
San Antonio, TX
03.2025 - Current
- Assisted in medication preparation and dispensation, ensuring compliance with pharmacy regulations.
- Maintained accurate inventory levels using automated inventory management systems.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Supported pharmacists in patient consultations, enhancing medication understanding and adherence.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Pharmacy Clerk
HEB Pharmacy
11.2022 - 03.2025
- Assisted pharmacists in processing prescriptions and managing patient inquiries.
- Maintained inventory levels by organizing stock and conducting regular audits.
- Processed customer transactions efficiently at the point of sale.
- Handled prescription medication packaging and labeling to ensure accuracy.
Cashier
HEB Grocery Store
San Antonio, TX
12.2019 - 11.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring financial integrity.
- Assisted customers with inquiries, providing excellent service and support.
- Collaborated with team members to optimize checkout operations.
- Adhered to safety and sanitation guidelines throughout daily tasks.
- Implemented improvements in checkout flow, enhancing overall customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Science - Science
Palo Alto College
San Antonio, TX06.2022
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance verification
- Pharmacy and customer records management
- Drug safety
- Pharmaceutical calculations
- Processing payments
Timeline
Pharmacy Technician
HEB Pharmacy
03.2025 - Current
Pharmacy Clerk
HEB Pharmacy
11.2022 - 03.2025
Cashier
HEB Grocery Store
12.2019 - 11.2022
Associate of Science - Science
Palo Alto College