Isabel Armengol

Audit new client files for accuracy

Audit reports with managers to ensure clients are being serviced in a timely and quality manner

Assist with ongoing and project based training

First point of contact for TLC and escalation clients

Support team in reaching goals and maintaining morale

Back-up support to management with processing upgrades, assisting with hiring and coverage when managers are out of the office

Support matchmaking databases when not assigned to a particular matchmaker

Submit reports to my direct manager on observed staff performance

Ensure last touch reports do not exceed thirty days by assisting matchmakers as needed

Manage and maintain frequent communication with priority, TLC, and hard-to-reach clients

Maintain Asana log and delegate tasks