ISABEL ASADOORIAN
Los Angeles,CA
Summary
Detail-oriented professional with 2+ years of experience in operations, customer service, and cross-functional support within fast-paced environments. Skilled in managing workflows, maintaining accurate documentation, and communicating effectively with internal teams and external clients. Proficient in Excel and CRM platforms, with a strong track record of problem-solving, organization, and delivering high-quality service that supports overall business objectives.
Overview
4
4
years of professional experience
Work History
E-commerce Operations & Fulfillment Manager
Stepani Style
06.2022 - Current
Stepani Style is a reputable online store for exquisite designer eyewear from world-renowned fashion houses.
- Serve as a primary point of contact for customers, vendors, and internal teams, resolving inquiries and issues across logistics, fulfillment, and operations while maintaining high service standards
- Manage and track high-volume workflows using Excel-based tracking systems to monitor order status, documentation, and fulfillment timelines, ensuring accuracy and timely resolution
- Coordinate cross-departmentally with logistics, marketing, suppliers, and third-party carriers to streamline end-to-end processes and reduce delays
- Handle complex order files requiring attention to documentation accuracy, invoice reconciliation, vendor registration, and purchase order management
- Maintain organized pipelines of active orders and proactively communicate status updates to internal stakeholders and customers
- Review and audit inventory and operational data, reducing discrepancies by 10% through improved controls and documentation practices
- Respond to customer inquiries via Zendesk, providing clear explanations, follow-up, and solutions that support long-term client retention
- Develop and implement standardized operational procedures that reduced errors and returns, improving order accuracy and customer satisfaction by 10%
- Train and onboard new hires, ensuring adherence to process standards, quality control, and customer service expectations
Livestream Host/Seller
ShopShops
01.2025 - Current
ShopShops is a livestream shopping app where hosts showcase products and enable real-time purchases.
- Build and maintain strong client relationships by engaging customers in real time, answering product questions, and guiding purchasing decisions
- Discuss pricing, promotions, and product features clearly and professionally to drive conversions and customer confidence
- Manage product selection, inventory availability, and order flow to ensure accurate fulfillment and customer satisfaction
- Deliver a high level of customer service while multitasking in a fast-paced, sales-driven environment
Education
Bachelor of Science - Business Administration Focus in Marketing
California State University, Northridge
05.2024
Skills
- Technical Skills: Microsoft Office Suite Google Workspace CRM Systems Zendesk Data Tracking Pipeline Management Documentation Review Process Optimization Email Communication Client Support Order Management Reporting & Analysis
- Interpersonal Skills: Excellent Written and Verbal Communication Customer Service Relationship Building Active Listening Time Management Multitasking Organization Attention to Detail Collaboration Adaptability Professionalism
- Language: Fluent in English, Armenian, and Proficient in Spanish
- Certifications: HootSuite Social Media Marketing Google Analytics Academy HubSpot Inbound & Outbound Sales Sales Management
Affiliations
- Played a key role in rebranding the CSUN American Marketing Association, doubling memberships over a four-month period by enhancing brand identity and strategic communication through social media platforms and in-class presentations
- Created and helped schedule board meetings and club events, managing high-priority communication
- Managed website updates, improving navigation and user engagement using WIX
- Collaborated with the social media team to brainstorm, develop, and execute visual storytelling that reflected the association’s brand
- Managed a high volume of emails daily, responding promptly to ensure efficiency and clarity in responses
- Developed and sent weekly newsletters to over 100 members using MailChimp
Timeline
Livestream Host/Seller
ShopShops
01.2025 - Current
E-commerce Operations & Fulfillment Manager
Stepani Style
06.2022 - Current
Bachelor of Science - Business Administration Focus in Marketing
California State University, Northridge