Isabel Benitez
Lakeland,FL
Summary
Driven and empathetic professional with a proven track record at B & B Ice and Lakeland Volunteers In Medicine, excelling in customer service and healthcare communication. Demonstrated ability to resolve conflicts with critical thinking and active listening, enhancing customer loyalty and patient satisfaction. Skilled in maintaining patient confidentiality and managing multitasking in high-stress environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
B & B Ice
07.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Patient Escort, Spanish Interpreter
Lakeland Volunteers In Medicine
05.2017 - Current
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
Education
40-Hour Certificate - Community Interpreter Healthcare/Medical Edition
Area Health Education Center
Gulf Coast South09.2023
Associate of Arts - Occupational Therapy
Miami Dade College
Miami, FL05.1987
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Healthcare industry understanding
- Multitasking and Organization
- Patient confidentiality
Timeline
Customer Service Representative
B & B Ice
07.2017 - Current
Patient Escort, Spanish Interpreter
Lakeland Volunteers In Medicine
05.2017 - Current
40-Hour Certificate - Community Interpreter Healthcare/Medical Edition
Area Health Education Center
Associate of Arts - Occupational Therapy
Miami Dade College
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