Isabel Briseno-Leggett

• Engaged with cross-functional teams to design and execute software solutions that improve operational workflows connecting clients and internal CE21 staff.
• Conducted analysis of client requirements and implemented system configurations alongside comprehensive training resources.
• Oversaw analysis and facilitation of imports for large and complex data sets ranging from 200 to 200,000 on membership sales, continuing education records, and customer records.
• Coordinated multiple project timelines, balancing quality and scope to meet all implementation deadlines effectively.
• Facilitated effective communication with clients, promoting trust and confidence while addressing concerns during project execution.
• Managed post-implementation support for clients, ensuring timely resolution of issues while fostering trust and collaboration.
• Managed compliance efforts within complex regulatory landscapes, ensuring alignment with all pertinent standards and requirements during project implementation.
• Analyzed project landscapes to identify risks and implemented strategies that minimized disruptions and ensured project continuity.
• Spearheaded development of implementation guidelines, resulting in more consistent and efficient project executions.
• Executed comprehensive post-implementation reviews to identify insights and integrate findings into subsequent projects for continuous improvement.

• Executed a streamlined data entry system, ensuring precise and efficient entry of more than 300 products into complex LMS software.
• Managed customer registration and accurately entered sales data to support sales tracking and reporting.
• Executed meticulous entry of complex virtual summit agenda documentation, including speaker details and appearance requirements, utilizing advanced software for optimal data processing.
• Achieved excellence in record maintenance through meticulous data entry and timely updates to company databases. Delivered high-quality documentation of client information and executed data entry processes with a focus on accuracy and efficiency.
• Streamlined data entry processes and document management to support departmental objectives, significantly minimizing errors through effective quality assurance practices.

• Handled an average of 30 incoming calls and tech support tickets daily, ensuring prompt and effective solutions for user issues.
• Coordinated efforts with diverse teams to streamline service delivery and enhance customer experience through targeted feedback analysis.
• Facilitated training and mentorship for new team members on best practices in customer interaction and problem resolution.
• Achieved heightened customer satisfaction by resolving complex technical issues effectively. Identified and addressed persistent support trends to implement proactive solutions and enhance service quality.
• Analyzed current processes and led initiatives to streamline response times, resulting in improved team efficiency and elevated customer experience.
• Achieved significant improvements in first-call resolution rates through adept troubleshooting and problem-solving capabilities. Successfully handled concurrent support inquiries, optimizing quality and efficiency in service delivery.
• Delivered valuable customer insights to product development teams, enhancing product outcomes. Achieved quicker query resolution by leveraging collaboration with engineering departments when needed.
• Streamlined support processes for quicker response times and improved customer experience. Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.

• Cultivated and built upon relationships with community members, school officials, and the girls and their guardians who are interested in Girl Scouts by utilizing active listening and dynamic interpersonal skills.
• Created and implemented 20 lesson plans for Recruitment Events and Table Top activities appropriate for audience, event, and timeframe.
• Contributed to other coworkers events and helped provide easy and low material activities for them to facilitate.
• Informed families, interested volunteers, and community members about Girl Scouts, their mission, and opportunities available that would suit their lifestyle and schedule.
• Found and acquired vendor/information table spots at dozens of different community and school events as well as, following up on events others found.

• Led outdoor activities, promoting teamwork and leadership skills among campers.
• Developed engaging lesson plans that aligned with Girl Scouts' values and objectives.
• Trained and mentored junior guides, enhancing team performance and camper engagement.
• Coordinated logistics for camp events, ensuring smooth execution and participant satisfaction.
• Cultivated effective relationships with campers, their parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
• Evaluated camper progress, providing constructive feedback to support personal development goals.
• Maintained safety standards during excursions, resulting in zero accidents or incidents.
• Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for campers.
• Initiated and participated in various camp-centered activities, including canoeing, swimming, painting and outdoor cooking with children of all ages.
• Contributed to the operation of a clean, friendly and well maintained camp. Carefully evaluated girls needs and assisted them in achieving personal goals.
• Designed each activity to match the skill and learning levels of all participants. Assisted homesick children by actively listening to their concerns and providing emotional support.
• Managed a cabin of 6 to 11 children between the ages of 6 and 13 at sleepaway camp. Coordinated and led group activities, and provided leadership by participating and coaching campers.

• Processed 100s of account transactions daily
• Directed specific questions to appropriate branch personnel.
• Fulfilled diverse duties to provide customer service, operate money counters, balance coin machines, and maintain accounts.
• Examined checks for identification and endorsement.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Recommended additional products, services and benefits for customers.
• Assisted in the opening of new customer accounts, including checking and savings.
• Opened new certificates on pre existing accounts. Reported daily averages and shortages to the operations department.
• Managed customer referrals to help financial services team members capitalize on sales changes.

Attended and Excelled in Accounting and Business math classes.

Attended Sul Ross from 2018-2019

Attended and Excelled in Anatomy and Physiology, Recreation Lesson Development, and Medical Terminology classes.

Attended Texas State University 2019-2020 when COVID lockdown made it financially improbable to continue. I chose to focus on real word job experience in the Technology field.

Extracurricular Activities:

• Film Studies
• Student Honoree Documentary
• Student Film Project
• School Pop-Culture Blog