Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kendall Deans
Open To Work

Kendall Deans

Middlesex,NC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Administrative AssistantProject ManagerProject CoordinatorAccount ManagerOperations Coordinator

Work Type

Full TimePart TimeContract WorkGig WorkConsulting

Location Preference

RemoteHybridOn-Site
Location: Middlesex, NCRaleigh, NCWilson, NCSmithfield, NCRocky Mount, NC
Open to relocation: Yes

Salary Range

26/hr - 40/hr

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time off

Summary

Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

17
17
years of professional experience

Work History

Implementation Specialist

Nuvo Solutions
Clayton, NC
01.2025 - Current
  • Served as primary liaison for client onboarding and post-launch success, ensuring seamless solution adoption.
  • Collaborated with cross-functional teams to define project scope, timelines, and deliverables aligned with client objectives.
  • Oversaw multiple concurrent projects, maintaining clear communication and accountability with all stakeholders.
  • Proactively identified client risks, developed mitigation plans, and tracked outcomes to enhance retention and satisfaction.
  • Led project review meetings, reporting metrics and adoption progress to internal and client leadership.
  • Provided guidance to teams based on contractual requirements, ensuring compliance and quality delivery.
  • Facilitated meetings by preparing agendas, documenting decisions, capturing action items, and following up on progress.
  • Prepared project documentation including status reports, presentations, dashboards, and meeting materials.
  • Coordinated onboarding, access requests, procurement actions, and project logistics.

Administrative Assistant

Sedation Dental Care
Raleigh, NC
08.2024 - 12.2024
  • Managed appointment scheduling for patient consultations and procedures.
  • Coordinated patient follow-ups and ensured timely communication with dental staff.
  • Maintained accurate patient records in electronic health systems.
  • Assisted with billing and insurance verification processes for patients.
  • Facilitated communication between patients and dental professionals effectively.
  • Supported team members by training new administrative staff on office procedures.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Handled incoming calls and directed callers to appropriate department or employee.

Service Manager

Purologix Water Services
Garner, North Carolina
08.2022 - 08.2024
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Created detailed reports on the performance of individual departments within operations.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Performed cost analysis for various projects to determine budget requirements.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Measured and reviewed performance via KPIs and metrics.
  • Managed scheduling, training and inventory control.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Maintained accurate records of payroll information including wages, deductions, bonuses.
  • Researched complex accounting issues and provided solutions to management team.
  • Analyzed financial data, identified trends, and developed strategies to improve profitability.
  • Tracked expenses and revenues against budgets and forecasts and reported variances.
  • Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
  • Provided technical support for hardware and software issues experienced by customers.
  • Ensured compliance with all safety regulations in the workplace.
  • Designed tests to measure success of new initiatives or programs using metric analysis techniques.

Practice Manager

Carolinas Dentist
Garner, North Carolina
12.2021 - 08.2022
  • Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
  • Monitored compliance with HIPAA regulations concerning patient privacy rights.
  • Managed vendor relationships for supplies and services related to the practice.
  • Ensured compliance with relevant state laws governing healthcare practices.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Provided support during audits by gathering requested documents as well as answering questions from auditors.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
  • Prepared monthly, quarterly, and annual financial statements in accordance with generally accepted accounting principles.
  • Prepared month-end closing entries for detailed reporting and record keeping.
  • Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.

Dental Treatment Coordinator

Village Dental Wake Forest
Wake Forest
04.2017 - 12.2021
  • Increased overall revenue of dental office by continually achieving personal monthly production goals set by the corporate office
  • Responsible for administrative duties; calling insurance on delayed claims, creating KPI’s for the team, meeting KPI’s, and ordering supplies for management and clinical needs
  • Continually followed-up and focused attention on treatment goals/productivity and any unscheduled treatment plans
  • Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability
  • Educate patients on dental benefits and coordinate proper payment with insurance companies
  • Increase office productivity by transcribing daily meetings and appointments and implementing organizational system for documents.
  • Prepared presentations for executive level meetings and reported results at regular intervals.
  • Created reports on departmental budgets, personnel issues and operational metrics.
  • Oversaw implementation of marketing campaigns across multiple channels.
  • Maintained records of employee attendance, leave requests, discipline actions.
  • Ensured all team members were aware of their roles and responsibilities and had necessary resources available.

Front Office Manager

Comprehensive Dental Center of NC
12.2016 - 05.2017
  • Presented financing options for the patient using Care Credit and actively maintaining patient records and accounts
  • Create claims and statements for insurance and patient billing; review and maintain insurance and patient aging reports
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Responsible for maintaining working relationships with vendors, doctors, and specialists
  • Provided training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth, and development
  • Conducted insurance and patient account collection procedures while executing follow up with insurance companies, ensuring all claims come to fruition.

Oral Surgery Treatment Coordinator

Lane & Associates
01.2014 - 12.2016
  • Successfully scheduled appointments, verified insurance, and collected service fees to obtained prior authorization from insurance companies for all surgeries and diagnostic testing
  • Presented financing options for the patient
  • Responsible for routine contact with insurance/third-party payors and for processing incoming and outgoing claims
  • Monitored and updated insurance company changes that affected the acceptance of claims and implemented procedural changes in the office as needed
  • Implemented a high acceptance rate of treatment plans due to understanding insurance companies and working with patients’ situations
  • Calculated and processed all forms of collections for dental procedures, including cash, credit, and dental insurance claims
  • Worked collaboratively with other disciplines through email correspondence with dentists and schedule appointments and consultations with surgeons and specialists.

Dental Treatment Coordinator

The Dental Care Center
Smithfield, NC
05.2012 - 01.2014
  • Effectively managed administrative duties such as pre-authorization functions, researching billing issues with dental insurance companies, and verifying insurance
  • Verified patient’s eligibility and claims statue with insurance agencies
  • Organized and ran daily morning huddles, updated staff and doctors on the current day's production status, and identified possible treatment needs
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients
  • Worked independently and managed work time document accurately and recorded patient/insurance information Speed and accuracy in data entry medical
  • Provided excellent customer service to all patients by developing and maintaining a professional and caring rapport and through outstanding problem-solving abilities
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
  • Performed daily front-office functions, including answering phones, scheduling treatment, accepting payments, and verifying insurance options and limitations to determine the best treatment plam

Digital Training Facility Manager

General Dynamics & CIBER
Vilseck, Germany
08.2009 - 04.2012
  • Responsible for operating IT equipment and peripherals, troubleshooting, setting up workstations and supporting Tech Refreshes, and software updates, IT inventory support, performing equipment facility checks on desktop computers, VTT, as well as reporting on status of facility heating/ventilation/AC/lighting and furnishings
  • Maintained equipment; dusted keyboards, wiped monitors, cleaned mouse trackballs, and replaced projector bulbs
  • Installed new hardware onto the network and validate that Hardware installed properly
  • Provided daily user support assisting users with local equipment and be able to train users how to use equipment, as needed
  • Assisted new users gain a User Identification ID to access needed systems
  • Promoted the use of the training facilities at each installation to increase utilization of the facility
  • Assisted users with access issues to web-based training, navigating ALMS courseware, DAU, AKO, and other agency courseware.

Teacher's Assistant

Department of Defense
01.2011 - 05.2011
  • Assisted lead teacher with classroom management and lesson implementation.
  • Supported students in completing assignments and understanding concepts.
  • Organized educational materials and resources for effective learning experiences.
  • Collaborated with teachers to develop individualized learning plans for students.
  • Maintained a safe and positive classroom environment for all students.

Education

Associates Arts Degree - General Studies

University Maryland University College
College Park, MD
01.2011

Bachelor of Science - Communications

East Carolina University

Dental Assisting

NCDENTALU
09.2008

High School Diploma -

Southern Nash High School
Bailey, NC
05-2006

Skills

  • Customer Service Management
  • Conflict Resolution
  • Proficient in Zoho, Microsoft-365, Asana, Slack, Service Fusion, Microsoft-Office, Excel
  • Schedule Management
  • Project Management
  • KPI Monitoring
  • Problem-Solving
  • Forecasting
  • Analytical Thinking
  • Workflow Management
  • Reporting and documentation
  • Data Analysis
  • Financial Management
  • P&L Management
  • Team Building/Leadership
  • Troubleshooting and problem solving
  • Meeting Coordination
  • Revenue Growth
  • Issue Resolution
  • Implementation Management
  • Implementation and configuration
  • Project scope assessment

Timeline

Implementation Specialist

Nuvo Solutions
01.2025 - Current

Administrative Assistant

Sedation Dental Care
08.2024 - 12.2024

Service Manager

Purologix Water Services
08.2022 - 08.2024

Practice Manager

Carolinas Dentist
12.2021 - 08.2022

Dental Treatment Coordinator

Village Dental Wake Forest
04.2017 - 12.2021

Front Office Manager

Comprehensive Dental Center of NC
12.2016 - 05.2017

Oral Surgery Treatment Coordinator

Lane & Associates
01.2014 - 12.2016

Dental Treatment Coordinator

The Dental Care Center
05.2012 - 01.2014

Teacher's Assistant

Department of Defense
01.2011 - 05.2011

Digital Training Facility Manager

General Dynamics & CIBER
08.2009 - 04.2012

Associates Arts Degree - General Studies

University Maryland University College

Bachelor of Science - Communications

East Carolina University

Dental Assisting

NCDENTALU

High School Diploma -

Southern Nash High School

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Kendall Deans