Samuel Savage
El Paso,TX
Summary
Resourceful Customer Service Representative known for productivity and efficient task completion. Specialize in customer relationship management, data entry accuracy, and problem-solving strategies. Excel using communication, adaptability, and empathy to facilitate positive outcomes in challenging customer service scenarios.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Alorica
El Paso, Texas
05.2024 - 04.2025
- Developed effective working relationships with team members across multiple departments.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Attended regular training sessions on updates and changes within the industry or organization.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Verified customer signatures against signature cards on file at the branch.
- Provided account information and answered customer inquiries in a timely manner.
- Conducted research into customer questions or problems using available resources.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Explained banking procedures and regulations to customers accurately.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer service
Delek
El Paso, TX
01.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Dough prep
Slice Pizza
Hemphill, TX
01.2020 - 01.2021
- Stored prepared doughs in designated refrigeration units.
- Operated electric mixers to combine ingredients into doughs and batters.
- Transferred shaped dough pieces onto greased baking sheets for proofing and baking processes.
- Ensured that all products were produced according to established standards for quality, size, shape, texture, color and flavor.
- Performed daily maintenance checks on equipment used in the production process such as ovens and mixers.
- Observed safety guidelines when handling hot items from ovens or deep fryers during the production process.
- Cleaned workstations after each shift was completed.
- Followed all health codes related to food production processes.
- Communicated effectively with co-workers about tasks assigned during a shift.
- Inspected raw materials delivered by vendors prior to use in production processes.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
- Maintained cleanliness of dough preparation area, including cleaning surfaces, utensils, and tools.
Customer service
AAFES main exchange
Fort Riley, KS
01.2019 - 01.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Dough prep
Donut Hole
Junction City, KS
01.2018 - 01.2019
- Assisted in setting up dough preparation area by stocking ingredients and equipment.
- Greeted customers and took their orders in a friendly and efficient manner.
- Operated cash register to process customer payments accurately and efficiently.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided quality customer service by adhering to company policies and procedures.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
- Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
- Complied with all local health codes and regulations concerning food preparation and handling.
Customer service
Walmart
Junction City, KS
01.2017 - 01.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Promoted special offers and discounts to encourage additional purchases.
- Inspected purchased items for defects before handing them over to customers.
Customer service
A.C.T.
Junction City, KS
01.2016 - 01.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
Order taking
Wingzone
Fort Riley, KS
01.2015 - 01.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Delivered products to customer locations on time.
Tire and service sales
Moore’s Goodyear
Natchitoches, LA
01.2015 - 01.2015
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Assisted customers by providing advice on the selection of appropriate new tires.
- Maintained records of all work performed as well as all parts used during service repairs.
- Ensured that shop area was clean at all times including floors, walls, tools and equipment.
- Followed safety protocols when handling hazardous materials such as oils or antifreeze.
- Provided estimates for additional repair services requested by customers.
- Completed paperwork accurately documenting parts used and labor hours required for each job.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Documented technical and system work performed for each vehicle on repair order.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Conducted customer surveys to gather feedback about products and services.
Order taking
McDonalds
Center, TX
01.2013 - 01.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
Stocking
Walmart
Center, TX
01.2012 - 01.2012
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Assisted with store displays and window dressing as needed.
- Verified pricing accuracy on shelves against invoices from vendors.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Monitored expiration dates of perishable items to ensure freshness.
- Sorted returned merchandise for restocking or disposal.
- Removed outdated products from shelves in accordance with company policy.
- Participated in physical inventories of stock on hand periodically.
Education
Highschool Diploma - Computer assembly testing and networking
LogansportHighschool
Logansport, LA12.2009
Skills
- Customer Service
- Customer service abilities
- Dining customer service
- Scheduling
- Computer Skills
- Issue Resolution
- Excellent Communication
- Resource Coordination
- Client Consultations
- Relationship Building
- Flexible Schedule
- Recordkeeping
- Time Management
- Data Entry
- Social Media Management
- Marketing
- Brand Promotion
- Team collaboration
- Telephone etiquette
- Customer service representation
Timeline
Call Center Representative
Alorica
05.2024 - 04.2025
Customer service
Delek
01.2022 - 01.2023
Dough prep
Slice Pizza
01.2020 - 01.2021
Customer service
AAFES main exchange
01.2019 - 01.2019
Dough prep
Donut Hole
01.2018 - 01.2019
Customer service
Walmart
01.2017 - 01.2018
Customer service
A.C.T.
01.2016 - 01.2017
Order taking
Wingzone
01.2015 - 01.2016
Tire and service sales
Moore’s Goodyear
01.2015 - 01.2015
Order taking
McDonalds
01.2013 - 01.2014
Stocking
Walmart
01.2012 - 01.2012
Highschool Diploma - Computer assembly testing and networking
LogansportHighschool