Isabel Carrillo
Spring,TX
Summary
Effective Student committed to learning, developing skills in Drafting and Design. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. In Addition to being a skilled multitasker with superior problem-solving and organizational skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Cashier
Lowes
Tomball, TX
11.2021 - Current
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Met coverage demands by setting effective work schedules and breaks and effectively delegating assignments.
Supervisor
American Pool
Houston, TX
05.2021 - 09.2021
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Customer Service Representative/ Team Lead
Jiffy Lube
Spring, TX
12.2019 - 04.2021
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Completed store opening and closing procedures which included counting out cash drawers and balancing totals.
Education
Bachelor of Architecture - Architecture
Lone Star College System
Spring, TX05.2025
Associate of Science -
Lone Star College System
Spring, TX05.2023
High School Diploma -
Klein Collins High School
Spring, TX06.2018
Skills
- Time Management
- Customer Service
- Excellent Communication
- Team Leadership
- Microsoft Office
- Drafting
Certification
- CPR Certified, Red Cross- May 2023
- Certified SketchUp, EDUCBA- July 2022
Timeline
Head Cashier
Lowes
11.2021 - Current
Supervisor
American Pool
05.2021 - 09.2021
Customer Service Representative/ Team Lead
Jiffy Lube
12.2019 - 04.2021
Bachelor of Architecture - Architecture
Lone Star College System
Associate of Science -
Lone Star College System
High School Diploma -
Klein Collins High School
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