Isabel Castilloruiz
Miami
Summary
Experienced professional with 6 years in customer service, sales leadership, problem-solving, product advising, and sales. Strategic thinking, and customer-centric solutions. Strong leadership skills with a focus on team development and achieving organizational objectives.
Overview
7
7
years of professional experience
Work History
Spa Receptionist
Sana Skin Studio
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
GUEST EXPERIENCE HOST
EAST Miami Hotel
09.2022 - 07.2024
- Handled all front desk duties professionally, including answering phones, managing reservations, and addressing inquiries.
- Contributed positively to the overall atmosphere of the property by maintaining a professional demeanor at all times.
- Demonstrated tactfulness when dealing with difficult situations or customers, effectively resolving conflicts while preserving guest relationships.
- Anticipated guest needs proactively, offering assistance before being asked to ensure exceptional hospitality experiences.
POST OP COORDINATOR
Sol Plastic Surgery
01.2022 - 06.2022
- Coordinate post-operative care, ensuring patient comfort and recovery progress; report to surgeons
- Monitor patient recovery, providing detailed updates to surgeons; ensure high standards of care
- Oversee post-op patient care, tracking recovery and communicating progress to surgical team
- Manage patient post-op care, ensuring comfort and detailed recovery tracking; report to surgeons
- Ensure patient comfort and recovery, providing surgeons with detailed progress reports
RECEPTIONIST
Sol Plastic Surgery
12.2019 - 01.2022
- Welcome guests and manage check-ins/outs, ensuring smooth operations and high satisfaction levels
- Coordinate with team to enhance guest experiences, leading to repeat business
- Implement feedback systems to continuously improve service quality, achieving higher guest satisfaction scores
- Assist team members in enhancing guest experiences, fostering a supportive work environment
- Proactively address guest concerns, enhancing overall satisfaction and fostering a welcoming environment
LEAD SALES ASSOCIATE
Journeys
06.2019 - 12.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
SALES ASSOCIATE
Journeys
08.2018 - 12.2019
- Boosted sales by effectively communicating with customers, addressing their needs, and ensuring satisfaction
- Achieved measurable sales growth through attentive customer service and proactive engagement
- Utilized strong communication skills to understand and meet customer requirements, enhancing their experience
- Lead team to exceed sales targets
- Implemented customer service strategies, enhancing client satisfaction and loyalty
- Trained new hires, improving team efficiency
- Coordinated with cross-functional teams to streamline operations, enhancing overall store efficiency
MENTOR
Shake A Leg Miami
06.2018 - 08.2018
- Guided children through engaging activities, fostering a supportive environment and enhancing their social skills at a summer camp
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Collaborated with teachers, counselors and administrators to foster access to resources and support.
Education
Associate in Arts (A.A.) - psychology
MIAMI DADE COLLEGE
Miami, FL07.2021
High School Diploma -
CORAL GABLES SENIOR HIGH SCHOOL
CORAL GABLES, DADESkills
- Appointment scheduling
- Customer service
- Guest relations
- Team collaboration
- Time management
- Problem solving
Timeline
Spa Receptionist
Sana Skin Studio
09.2024 - Current
GUEST EXPERIENCE HOST
EAST Miami Hotel
09.2022 - 07.2024
POST OP COORDINATOR
Sol Plastic Surgery
01.2022 - 06.2022
RECEPTIONIST
Sol Plastic Surgery
12.2019 - 01.2022
LEAD SALES ASSOCIATE
Journeys
06.2019 - 12.2019
SALES ASSOCIATE
Journeys
08.2018 - 12.2019
MENTOR
Shake A Leg Miami
06.2018 - 08.2018
High School Diploma -
CORAL GABLES SENIOR HIGH SCHOOL
Associate in Arts (A.A.) - psychology
MIAMI DADE COLLEGE
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