Summary
Overview
Work History
Education
Skills
Certification
Current Volunteer Involvement
Languages
References
Timeline
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Isabel Cloutier

Phoenix,AZ

Summary

Dynamic professional with a proven track record in customer service and leadership, honed at Dutch Bros and other notable establishments. Excelled in fostering customer relationships, demonstrating exceptional time management and Microsoft Office proficiency. Skilled in both team leadership and autonomous roles, consistently ensuring high-quality service and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Dutch Bros
Tolleson , AZ
07.2024 - Current
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Followed drink recipes according to franchise protocol.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Utilized POS system to receive and process customer payments.

Server

Cutthroat Café
Bailey, CO
05.2023 - 08.2023
  • Greeting, ordering, serving, and keeping customers satisfied throughout their visit.
  • Assisted kitchen staff in preparing dishes and getting materials from the back of the house.
  • Managing multiple tables and parties at once.
  • Demonstrating leadership skills and competence while training new employees.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Food Runner

Marshdale Burger Company
Marshdale, CO
06.2021 - 08.2022
  • Responsible for carrying plates to customers, and keeping them satisfied throughout their visit.
  • Assisted kitchen staff in preparing plates.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Cleaning: sweeping, mopping, disinfecting, changing trash, and polishing silverware and glasses.
  • Delegate tasks to coworkers when responsibilities need to be addressed and attended to.
  • Demonstrate leadership skills and initiative while training new employees

Coach

Skyhawks Sports Academy
Lakewood, CO
06.2021 - 08.2021
  • Coach kids (ages 6-14) in different sports from 7 a.m. to 12 p.m. weekly.
  • I have extensive knowledge of sports, specifically volleyball, baseball, basketball, and football.
  • Responsible for the transportation, care, and setup of equipment, such as balls, goals, nets, etc.
  • Meet with the Director daily to coordinate the running of the camps, and maintain an open line of communication.
  • Ensured compliance with all league and association rules and regulations.
  • Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.

Education

Bachelor of Psychology - Minor in Christian Studies

Grand Canyon University
04.2025

High School Diploma -

Conifer Senior High School
Conifer, CO
05.2022

Skills

  • Customer service
  • Leadership and volunteer experience
  • Autonomy
  • Time management and scheduling
  • Cash handling
  • Attention to detail
  • Writing and editing
  • Microsoft Word, Excel, and PowerPoint

Certification

  • CPR/AED/First Aid, 06/23, National CPR Foundation
  • Standard Precautions (Prevention and Control of Infectious Diseases and Immunizations), 05/23, Colorado Office of Early Childhood
  • Recognition and Reporting of Child Abuse and Neglect, 05/23, Colorado Office of Early Childhood

Current Volunteer Involvement

  • Nissi - Young Adult Ministry, Tempe, AZ
  • Kamp Love - College Ministry, Phoenix, AZ
  • Ezer Women's Ministry - College Ministry, Phoenix, AZ
  • The Encounter - Summer Camp, Castle Rock, CO

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Barista

Dutch Bros
07.2024 - Current

Server

Cutthroat Café
05.2023 - 08.2023

Food Runner

Marshdale Burger Company
06.2021 - 08.2022

Coach

Skyhawks Sports Academy
06.2021 - 08.2021

Bachelor of Psychology - Minor in Christian Studies

Grand Canyon University

High School Diploma -

Conifer Senior High School

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Isabel Cloutier