Isabel Collado
Moses Lake,WA
Summary
Dedicated and detail-oriented professional with experience at Sagecliffe Resort and Spa, recognized for enhancing guest satisfaction through meticulous housekeeping and efficient team collaboration. A fast learner and reliable team player, I consistently improved cleanliness ratings and streamlined operations, ensuring a welcoming environment for protocols. As a housekeeper with five years experience I have learned the ins and outs of cleaning. All of the work I have done was completed in an orderly fashion. I have learned to manage my time accordingly to my employers standards. Working as a housekeeper has given me the opportunity to learn new skills and job opportunities. I have worked special projects that include extreme hoarding clean outs and luxurious deep clean requests.
Overview
9
9
years of professional experience
Work History
Housekeeper
Sagecliffe Resort and Spa
2019.06 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
Secretary's Assistant
Big Bend Community College
2018.01 - 2019.05
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Sanitation Worker
McCain Foods USA
2016.01 - 2016.09
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Collaborated with colleagues for timely completion of large-scale projects involving waste removal and facility maintenance.
- Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
- Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
- Exceeded performance metrics for efficiency in completing assigned routes or work orders within specified timeframes.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
- Supported health initiatives by sanitizing high-traffic areas.
- Completed daily logs detailing sanitation activities performed, issues encountered, or feedback received from the public.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Contributed to a positive company image by professionally interacting with the public while performing sanitation tasks.
- Improved recycling rates by diligently sorting materials according to guidelines and regulations.
- Fostered team-oriented environment, leading and training new sanitation workers in best practices.
- Prioritized urgent requests for service calls or special projects based on input from supervisors or management team members.
- Ensured safety protocols were strictly adhered to, minimizing accidents and injuries among team.
- Improved route efficiency, analyzing and optimizing paths for quicker service delivery.
- Facilitated disposal of hazardous materials, following stringent guidelines to prevent contamination.
- Contributed to development of waste reduction strategies, participating in initiatives aimed at minimizing landfill use.
Education
Associate Of Applied Arts - Liberal Arts
Big Bend Community College
Moses Lake, WA06.2018
Skills
- Hard working
- Fast worker
- Fast learner
- Team player
- Time efficient
- Detail oriented
- Reliable
- Easy going
Languages
Spanish
Limited Working
Timeline
Housekeeper
Sagecliffe Resort and Spa
2019.06 - Current
Secretary's Assistant
Big Bend Community College
2018.01 - 2019.05
Sanitation Worker
McCain Foods USA
2016.01 - 2016.09
Associate Of Applied Arts - Liberal Arts
Big Bend Community College