Isabel Cruz Esquivel
Waukegan,IL
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
9
9
years of professional experience
Work History
Sales Manager
La-Z-Boy Furniture
Gurnee, IL
07.2024 - Current
- Managed customer accounts and customer relationships.
- Established relationships with key customers, providing personalized service and support.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Handled daily check-ins with team members to set objectives and monitor progress.
- Analyzed sales data to identify trends, and make recommendations for improvement.
- Interfaced directly with customers, when necessary, in order to resolve issues quickly and efficiently.
- Managed sales team activities by evaluating the needs of each territory and participating in sales calls.
Medical Logistics Specialist
USA Army
Milwaukee, WI
12.2015 - 12.2023
- Examined documents, materials, and products, and monitored work processes to assess completeness, accuracy, and conformance to standards and specifications.
- Established and prepared product construction direction, locations, and information on required tools, materials, equipment, numbers of workers needed, and cost projections.
- Recorded production data, including volume produced, consumption of raw materials, and quality control measures.
- Conferred with establishment personnel, vendors, or customers to coordinate production or shipping activities, and to resolve complaints or eliminate delays.
- Researched alternative suppliers and negotiated prices with vendors to reduce the costs of raw materials.
- Provided documentation and information to account for delays, difficulties, and changes to cost estimates.
- Maintained files, such as maintenance records, bills of lading, and cost reports.
- Reviewed documents, such as production schedules, work orders, or staffing tables, to determine personnel, materials requirements, or material priorities.
- Utilized computer software programs for tracking inventory levels, and scheduling resources effectively.
- Requisitioned and maintained inventories of materials or supplies necessary to meet production demands.
- Monitored inventory levels to ensure timely delivery of materials.
Assistant Manager
Shee Goo
Gurnee, IL
02.2018 - 02.2023
- Helped oversee the daily operations of the store, managing staff and inventory.
- Maintain hands-on knowledge of job roles, and regularly step in to perform business duties.
- Coached and mentored new employees on company policies and procedures.
- Handled employee discipline and termination according to company policies.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Coordinated employee schedules according to staff availability, and processed time-off requests.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs, and provide quality customer service.
- I interviewed potential job candidates and made hiring recommendations to the general manager.
- Resolved customer complaints, and handled refunds and returns to promote satisfaction.
Customer Service Associate
Victoria's Secret & PINK
Gurnee, IL
08.2020 - 01.2021
- Assisted customers with product selection, order entry, and payment processing.
- Resolved product or service problems by clarifying the customer's complaints and determining the cause of the problem.
- Followed up with customers to support their satisfaction and resolve any issues.
- Improved and increased store sales through a positive attitude and knowledge of products.
- Preserved the store's visual appeal by arranging merchandise in a visually appealing manner.
- Described and explained the merchandise and the operation of the merchandise to customers.
- Submitted credit requests for defective products, pricing errors, and customer accommodations.
- Monitored customer feedback, and confirmed customer satisfaction.
- Provided accurate information regarding product features and benefits.
- Loaded, unloaded, and stocked daily shipments and weekly truck deliveries.
- Analyzed and collected customer information to prepare product or service reports.
Customer Service Associate
Perfect Bodies
Gurnee, IL
06.2017 - 01.2021
- Assisted customers with product selection, order entry, and payment processing.
- Followed up with customers to support their satisfaction and resolve any issues.
- Resolved product or service problems by clarifying the customer's complaints and determining the cause of the problem.
- Loaded, unloaded, and stocked daily shipments and weekly truck deliveries.
- Provided accurate information regarding product features and benefits.
- Described and explained the merchandise and the operation of the merchandise to customers.
- Totaled daily sales transactions by balancing cash, check, and credit card totals at the end of the shift.
- Preserved the store's visual appeal by arranging merchandise in a visually appealing manner.
- Improved and increased store sales through a positive attitude and knowledge of products.
- Built sustainable customer relationships of trust through open, interactive communication.
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Developed and maintained positive relationships with customers by providing timely, accurate information, and solutions to their inquiries or problems.
- Followed up promptly on all unresolved cases from previous shifts.
Education
Master of Science - Addiction Counseling
Grand Canyon University
Phoenix, AZ06-2025
Bachelor of Science - Mental Health Counseling
Grand Canyon University
Phoenix, AZ09-2021
Associate of Arts - Behavioral Sciences
College of Lake County
Grayslake, IL12-2018
Skills
- Staff Training
- Customer Service and Assistance
- Speaking Clearly
- Resolving Conflicts
- Product knowledge
- Verbal and written communication
- Teamwork
- Integrity
- Adaptability
- Responsible
- Conflict Resolution
- Decision Making
- Delegation
- Innovation
- Motivation
- Collaboration
- Commitment
- Time Management
- Complex Problem-Solving
- Cultural Awareness
- Understanding Customer Needs
- Effective Listening
- Patience
- Reliable
- Honesty
- Leadership
- Critical Thinking
- Creativity
- Active Listening
- Willing to help others
- Bilingual in [Spanish]
Affiliations
- I love writing and reading that helps me to keep learning and stay open to new challenges in my life
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- Distinguished Honor Graduate for the Medical Logistics Specialist course December 2016
References
References available upon request.
Timeline
Sales Manager
La-Z-Boy Furniture
07.2024 - Current
Customer Service Associate
Victoria's Secret & PINK
08.2020 - 01.2021
Assistant Manager
Shee Goo
02.2018 - 02.2023
Customer Service Associate
Perfect Bodies
06.2017 - 01.2021
Medical Logistics Specialist
USA Army
12.2015 - 12.2023
Master of Science - Addiction Counseling
Grand Canyon University
Bachelor of Science - Mental Health Counseling
Grand Canyon University
Associate of Arts - Behavioral Sciences
College of Lake County
Similar Profiles
Alex TonyanAlex Tonyan
Sales Manager at La-Z-Boy Furniture GalleriesSales Manager at La-Z-Boy Furniture Galleries
Ray KlutzRay Klutz
Store Manager at La-Z-Boy FurnitureStore Manager at La-Z-Boy Furniture
Taegann ChristensenTaegann Christensen
Design Consultant at La-Z-Boy Furniture GalleriesDesign Consultant at La-Z-Boy Furniture Galleries
Vincent PimentelVincent Pimentel
LA-Z-BOY Sales Representitive at La-Z-Boy FurnitureLA-Z-BOY Sales Representitive at La-Z-Boy Furniture
Blair GartleyBlair Gartley
Registered Nurse at Vista East Medical CenterRegistered Nurse at Vista East Medical Center