Isabel Ermey-Kline
Conroe,TX
Summary
Dynamic Shift Supervisor with proven expertise in cash handling and staff management at Starbucks. Successfully enhanced order accuracy and service speed through process improvements, while fostering a collaborative team environment. Committed to exceptional customer service and employee development, ensuring high satisfaction rates and efficient operations during peak hours.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Conroe, TX
07.2022 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored team members on company standards and best practices.
- Managed inventory levels, minimizing waste through effective stock rotation.
- Implemented process improvements that enhanced order accuracy and speed of service.
- Resolved customer inquiries and complaints, maintaining high satisfaction rates.
- Monitored cash handling procedures to ensure compliance with financial policies.
- Fostered a positive team environment, promoting collaboration and employee engagement.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Starbucks
Target
Crystal Lake, IL
09.2018 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Business Entrepreneurship - Business
Arizona State University
Tempe, AZSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Cash handling expertise
- Staff development
- Inventory control and record keeping
- Operations management
Timeline
Shift Supervisor
Starbucks
07.2022 - Current
Starbucks
Target
09.2018 - 07.2022
Business Entrepreneurship - Business
Arizona State University