Isabel Flores
Houston,Texas
Summary
Dynamic leader with a proven track record at Skin Sense, adept in team leadership and complex problem-solving. Enhanced customer satisfaction and team performance through effective staff training and development. Demonstrated excellence in sales techniques and verbal communication, significantly contributing to operational success and optimal therapy outcomes.
Overview
9
9
years of professional experience
Work History
Medspa Manager
Skin Sense
09.2023 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Lead Registered Behavioral Therapist
Building Greatness
05.2022 - 08.2023
- Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
- Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
- Contributed to a supportive team atmosphere by sharing knowledge, resources, and feedback with fellow therapists.
- Demonstrated professionalism through punctuality, effective time management skills, and reliable attendance at work-related events such as meetings or trainings.
Loss Prevention Officer
CSAT Solutions
01.2021 - 03.2022
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
Sales Associate
Victoria's Secret & PINK
10.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Marshalls & HomeGoods
09.2015 - 01.2016
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Klein Forest High School
11400 Misty Valley 06.2016
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Sales Techniques
Languages
Spanish
Native or Bilingual
Timeline
Medspa Manager
Skin Sense
09.2023 - 09.2024
Lead Registered Behavioral Therapist
Building Greatness
05.2022 - 08.2023
Loss Prevention Officer
CSAT Solutions
01.2021 - 03.2022
Sales Associate
Victoria's Secret & PINK
10.2016 - 04.2017
Sales Associate
Marshalls & HomeGoods
09.2015 - 01.2016
High School Diploma -
Klein Forest High School
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