ISABEL FLORES

GS 6/ Series 0679/ Full time/ 40 hours

• Facilitated the scheduling, cancellation, and rescheduling of appointments for VA and DOD patients.
• Clear and concise communication with internal and external customers; strong technology proficiency, with the ability to learn new administrative software; excellent customer service skills demonstrated through managing high-level stakeholder interactions; and a high degree of discretion in handling sensitive/HIPAA information appropriately.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Applied extensive knowledge of CERNER applications, including Revenue Cycle and PowerChart, to streamline processes.
• Guided new hires in mastering Cerner system applications.
• Recognized by management for providing exceptional customer service.
• Adhere to all FHCC policies, protocols, and position-specific SOPs while maintaining up-to-date knowledge through continuing education, advanced training, and completion of all required TMS mandatory trainings.
• Experienced departmental timekeeper skilled in maintaining Outlook calendars, managing office systems (including fax machines), tracking communications such as voicemails, and assisting with employee leave requests, timecard posting, and validation.

• Proposed product solutions tailored to meet the specific requirements of each customer
• Phone calls from customers were immediately and courteously answered
• Accurately executed cash register operations at periods of high customer volume
• Demonstrated a consistent awareness of ongoing sales promotions and the introduction of new products
• Drugs were prepared for dispensing through a series of tasks including counting, pouring, labeling, and confirming doses
• The task involved the inputting of patient profiles, billing information, and prescription orders into the pharmacy software system
• Detail-oriented focus
• Drugs obtained from the shelves in accordance with the instructions of the physician and afterwards conveyed to the pharmacists for examination
• Promptly notified the pharmacist on duty of any observed anomalies or problems in the drug ordering or filling procedures
• Customer service expertise, including the ability to identify customer concerns and refer them to the appropriate staff to ensure a satisfactory resolution