Isabel Franco
San Bernardino,CA
Overview
5
5
years of professional experience
Work History
Payroll Specialist
Destiny Home Health, Hospice/ Palliative Care
Moreno Valley, CA
02.2026 - Current
- Process semi-monthly payroll for 150+ employees using ADP, ensuring accurate calculation of wages, overtime, and shift differentials
- Maintain and update employee payroll records, including new hires, terminations, and compensation changes
- Review and verify timesheets; resolve discrepancies in collaboration with supervisors and HR
- Ensure compliance with federal and state wage and hour regulations and internal policies
- Manage payroll deductions including benefits, taxes, and wage garnishments
- Respond to employee inquiries regarding pay, deductions, and payroll issues in a timely manner
- Support payroll audits and assist with year-end processes such as W-2 preparation and reporting
- Conduct new hire onboarding and orientation, training employees on payroll systems used to track hours and mileage
- Provide guidance to staff on timekeeping procedures to ensure accurate reporting and payroll processing
- Minimize payroll errors through thorough review and verification processes, helping reduce costly corrections and ensuring financial accuracy
Office Manager
Chill Factor Cooling & Heating
Norco, CA
08.2021 - 11.2025
- Processed weekly payroll and maintained accurate employee records, ensuring compliance with company policies and labor regulations
- Managed billing and invoicing for residential and commercial clients, supporting consistent cash flow through timely and accurate processing
- Coordinated customer communications, providing responsive service and effectively resolving scheduling and service-related inquiries
- Oversaw dispatch operations for 10 technicians, scheduling jobs and optimizing daily routes to improve efficiency and reduce downtime
- Managed vendor relationships, including purchasing supplies and tracking inventory to support uninterrupted operations
- Maintained company insurance policies and ensured compliance with licensing and regulatory requirements
- Utilized Housecall Pro to manage scheduling, invoicing, and daily operational workflows
- Maintained strong relationships with customers, technicians, and suppliers, contributing to smooth operations and high service reliability
- Ensured all administrative and operational tasks were completed accurately and within deadlines in a fast-paced environment
Skills
- Payroll Processing (Weekly & Semi-Monthly)
- ADP Workforce Now Payroll Systems
- Employee Onboarding & New Hire Orientation
- Timekeeping, Timesheet Review & Payroll Reconciliation
- Billing & Invoicing (Residential and Commercial Accounts)
- Accounts Receivable Support & Payment Processing
- Dispatch Scheduling & Workforce Coordination (10 Technicians)
- Client Relations & Customer Service Management
- Vendor Management, Purchasing & Inventory Tracking
- Compliance (Labor Laws, Payroll Regulations, Insurance & Licensing)
- Housecall Pro (Scheduling, Dispatch, Invoicing, Operations)
- Microsoft Office Suite (Excel, Word, Outlook)
- Google Workspace (Docs, Sheets, Gmail, Calendar)
- Data Accuracy, Recordkeeping & Administrative Operations
- Problem Solving & Payroll Discrepancy Resolution
- Time Management in Fast-Paced Office Environments
Timeline
Payroll Specialist
Destiny Home Health, Hospice/ Palliative Care
02.2026 - Current
Office Manager
Chill Factor Cooling & Heating
08.2021 - 11.2025