ISABEL FRANCO
Whole Foods Market
El Paso,TX
3
Languages
8
years of professional experience
Customer-focused Retail Professional experienced in customer service, online order fulfillment, and team leadership. Achieved operational efficiency and enhanced customer satisfaction through effective collaboration and communication skills. Committed to supporting business success and fostering a positive team environment.
Work History
Team Member / Shopper
9 Months- Shop and fulfill online customer orders accurately while paying attention to product quality and customer needs.
- Assisted two additional departments, demonstrating flexibility and teamwork.
- Collaborated with team members to expedite order processing and enhance customer experience.
Snack Sales
3 Years- Monitored pool areas to ensure safety and foster a welcoming environment for guests.
- Addressed guest inquiries and resolved unexpected situations with composure.
- Facilitated snack sales to enhance customer experience and customer transactions while providing friendly service.
OGP Team Lead / Personal Shopper
2 Years- Led OGP team to maintain organization and ensure accurate, timely completion of online orders.
- Supported team members in completing tasks efficiently to maintain workflow. with daily tasks and supported the workflow during busy periods.
- Collaborated with customers and coworkers to resolve order issues and enhance service quality.
- Helped team members with daily tasks and supported the workflow during busy periods.
Cashier
1 Year- Delivered friendly customer service, assisting customers with purchases and inquiries.
- Executed accurate and efficient transaction processing, ensuring customer satisfaction.
- Maintained organized checkout area and collaborated with team to streamline daily operations.
Education
- Political Science & Psychology
Expected Graduation
Skills
Client relations
Customer Service
Order Processing
Inventory Management
Transaction Management
Analytical thinking
Collaborative skills
Verbal communication
Organization
Time Management
Cross-Department Support
Detail orientation
Collaboration
Customer support
Issue resolution
Effective communication
Instruction adherence
Team collaboration
Instruction adherence
Leadership
Workstation organization
Goal achievement
Staff training
Client relations
Team development
Accomplishments
Was team lead for OGP at my job with Walmart
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Team Member / Shopper
Whole Foods Market
01.2026 - CurrentRead More
Snack Sales
Lifeguard
01.2021 - 01.2024Read More
OGP Team Lead / Personal Shopper
Walmart
01.2021 - 01.2023Read More
Cashier
Hollister
01.2019 - 01.2020Read More
The University of Texas at El Paso (UTEP)
from Political Science & Psychology
Read More