Isabel Gonzalez
Riverside,CA
Summary
Dynamic retail professional with extensive experience at TravisMathew LLC, excelling in customer service and team leadership. Proven track record in enhancing store efficiency and improving customer satisfaction through effective problem-solving and staff training. Adept at managing inventory control and fostering a collaborative team environment to achieve sales targets.
Overview
4
4
years of professional experience
Work History
Assistant Manager
TravisMathew LLC
Cabazon, CA
04.2023 - 11.2024
- Assisted in developing and implementing operational strategies to enhance store efficiency.
- Managed inventory control processes, reducing stock discrepancies through regular audits.
- Trained new employees on customer service standards and product knowledge.
- Implemented visual merchandising guidelines, improving overall store presentation.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Supervisor
TravisMathew LLC
Cabazon CA
04.2022 - 04.2023
- Handled customer inquiries and resolved issues promptly, fostering positive relationships.
- Provided feedback on inventory levels and product trends to support restocking efforts.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
TravisMathew LLC
Cabazon, CA
04.2021 - 04.2022
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained knowledge of current promotions and merchandise to inform customer decisions.
- Processed transactions accurately using point-of-sale system, ensuring efficient checkout process.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Participated in training sessions to improve product knowledge and sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized merchandise displays to optimize product visibility and attract customer attention.
Education
High School Diploma -
Banning High School
Banning, CA06.2021
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Staff training and development
Staff supervision
Task delegation
Staff management
Orientation and training
Multitasking and organization
Adaptability and flexibility
Verbal and written communication
Customer service and satisfaction
Staff training
Team collaboration
Teamwork and collaboration
Additional Information
• Played soccer & cross country in high school teaching me to be a team player and communicative with my team
• AVID student, Academy of Business student
• New store opener (participated in opening new stores and training the staff)
• Visual merchandiser
Timeline
Assistant Manager
TravisMathew LLC
04.2023 - 11.2024
Supervisor
TravisMathew LLC
04.2022 - 04.2023
Sales Associate
TravisMathew LLC
04.2021 - 04.2022
High School Diploma -
Banning High School