Isabel Gusman

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Enrolled eligible individuals in medicare products suited to their needs. Participated in marketing events.

• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.

Sold custom made and hand-crafted mattresses and adjustable beds

Demonstrated, educated and helped customers with their selection

Opened and closed store

Made bank deposits