Isabel Howat
Federal Way
Summary
Active Assistant Manager with a proven track record at Century 16 Theatres, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, while improving financial accuracy in cash handling. Recognized for fostering a collaborative environment that drives team motivation and operational success.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Century 16 Theatres
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Team Member
Century 16 Theatres
11.2022 - 09.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Greeted visitors at the door and printed tickets.
- Provided customers with satisfactory products.
- Assisted customers in finding their auditoriums. Adhered to company policies.
- Maintained cleanliness within the theater and its auditoriums.
- Accurately rang up customers at the register.
- Developed strong cooperative relationships with coworkers and managers.
Sales Associate
Carpinito Bros. Farm
09.2021 - 10.2021
- Greeted visitors.
- Gave visitors tour of pumpkin patch.
- Maintained cleanliness of play areas.
- Assisted customers with purchasing pumpkins, tickets and food.
- Adhered to company policies.
Education
Federal Way High School
Federal Way, WASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Staff management
- Conflict resolution
- Operations management
- Customer rapport
Timeline
Assistant Manager
Century 16 Theatres
09.2024 - Current
Team Member
Century 16 Theatres
11.2022 - 09.2024
Sales Associate
Carpinito Bros. Farm
09.2021 - 10.2021
Federal Way High School
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