Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabel Huertas

Hickory,NC

Summary

At Walmart, I spearheaded initiatives that significantly enhanced digital shopping experiences, leveraging my expertise in e-commerce strategy and exceptional customer service skills. My analytical approach to customer behavior data drove substantial upselling and cross-selling successes, while my mentorship improved team efficiency and service quality. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Overview

15
15
years of professional experience

Work History

Digital Shopper

Walmart
02.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.

Digital Shopper

Walmart
11.2009 - 02.2023
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Tracked substitutions and informed customers of changes.
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.

Education

GED - Diploma

Hartford City
Hartford, CT
10.1998

Skills

  • Order Fulfillment
  • E-commerce strategy
  • Promotional planning
  • Shipping logistics
  • Online merchandising
  • Customer Service
  • Heavy Lifting
  • Attention to Detail
  • Flexible Schedule
  • Online Order Processing
  • Planning and Organization
  • Answering Phones
  • Bilingual- Spanish/English

Languages

Spanish
Native or Bilingual

Timeline

Digital Shopper

Walmart
02.2023 - Current

Digital Shopper

Walmart
11.2009 - 02.2023

GED - Diploma

Hartford City
Isabel Huertas