Isabel Jones
Puyallup,WA
Summary
Results-driven Client Service Supervisor successful at motivating and building positive team dynamics to improve client satisfaction. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
Client Service Supervisor
BluePearl Veterinary Partners
Lakewood, WA
07.2023 - Current
- Implements strategies for improving customer service levels and resolving complaints in a timely manner.
- Manages client accounts, ensuring all customer needs were met and exceeded.
- Monitors customer satisfaction levels through surveys and feedback systems.
- Trains new staff members on the company's client service policies and procedures.
- Works closely with other departments to resolve escalated issues quickly and efficiently.
- Consults with staff on resolution of complex service issues.
Financial Coordinator
BluePearl Veterinary Partners
Lakewood, WA
10.2022 - 07.2023
- Prepares company's financial reports and ancillary documentation in accordance with established policies and procedures.
- Oversees accounts payable and receivable, realtime auditing, account management and employee accounts.
- Reviews employees' work to check adherence to quality standards and proper procedures.
- Provides leadership, insight and mentoring to newly hired and existing employees to supply knowledge of various company programs.
Client Service Coordinator
BluePearl Veterinary Partners
Lakewood, WA
10.2021 - 10.2022
- Maintained a positive and approachable demeanor for clients and staff.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Devised innovative and targeted solutions for each case to achieve mutually satisfactory resolutions for both clients and staff members.
Client Care Coordinator
The Pet Doctor
Lakewood, WA
06.2020 - 10.2021
- Oversaw invoicing and billing functions, achieving consistent and accurate payments. Checked figures and corrected problems with physical and digital files. Managed appointment scheduling, bookkeeping, client coordination, and individual schedules of doctors and technicians.
- Worked closely with medical staff, including functioning as a veterinary assistant when available, to learn and improve response to clients and maintain quality patient care.
Education
Paramedic Program
Butte College
Oroville, CA05.2019
Skills
- Staff Development
- Financial Management
- Client Relations
- Process Monitoring and Improvement
- Data Analytics
- New Hire Orientation
- Team Leadership
- Handling Complaints and Complex Problem Solving
Timeline
Client Service Supervisor
BluePearl Veterinary Partners
07.2023 - Current
Financial Coordinator
BluePearl Veterinary Partners
10.2022 - 07.2023
Client Service Coordinator
BluePearl Veterinary Partners
10.2021 - 10.2022
Client Care Coordinator
The Pet Doctor
06.2020 - 10.2021
Paramedic Program
Butte College
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