TIFFANY BRYSON
Summary
Dedicated and self-mo6vated Client Relationship Manager with 15+ years of experience delivering key leadership and direction in client engagement, data management, and complex administrative support. Proven record of collaborating with internal departments and cross-functional teams, leveraging technology to streamline operations and enhance productivity. Adept at collecting information sources to create accurate and detailed reports. Demonstrates strong analytical and problem-solving skills, making competent decisions based on historical data and forecasting. Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives. Able to work remotely from a home office environment.
Overview
17
17
years of professional experience
Work History
Client Service Supervisor
Partner Veterinary Emergency And Specialty
Henrico, VA
10.2023 - Current
- Maintained accurate records of client interactions through diligent documentation practices that allowed seamless information transfer among colleagues when needed.
- Reduced response times by implementing efficient workflows and prioritizing tasks effectively.
- Collaborated with other departments to address client needs, improving overall customer experience.
- Delegated tasks according to individual strengths, optimizing skill utilization and overall team performance.
- Conducted regular team meetings to discuss goals, progress updates, challenges faced, creating an environment where all voices were heard.
- Promoted a culture of excellence by recognizing and rewarding team members who consistently exceeded client expectations, inspiring others to strive for similar levels of achievement.
- Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Researched best practices and developed strategies to improve program outcomes.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Customer Service Relationship Manager
Virginia Vet Centers
Richmond, VA
03.2022 - 10.2023
- Work cross-functionally with several internal departments by researching inquiries, providing support, maintaining internal policies, and facilitating communication across teams
- Handled 100+ inbound phone calls per day, answering questions and resolving customer issues to promote high satisfaction and loyalty
- Actively developed and implemented new and expanded standard operating procedures for all roles, defining best practices
- Play a key role onboarding new team members by facilitating hands-on training to streamline the transition and promote independence
- Balance daily operations and effective time management to achieve goals, working accurately and efficiently in a fast-paced, high-pressure environment
- Manage customer service delivery by coaching team members, leading process improvement and problem-solving efforts
- Address general and specific customer inquiries, providing clear and concise information while updating customer account information
- Manage team schedules according to current and forecasted demand, adapting to seasonal surges and staff variance
- Reconcile account balance sheets, including follow-up and resolution of outstanding amounts while maintaining supporting documents.
Operations Manager
Pet Inn
Richmond, VA
02.2020 - 02.2022
- Directed daily business operations through Covid challenges and complications by revising the business plan and shifting business direction to better utilize employees while continuing operations; supported ownership through final sale of the business
- Provided supervision and mentorship to all store and floor staff, serving as a key resource to identify areas of improvement and implement key changes
- Maintained multiple business plans and projects by identifying performance standards, developing contingency plans, and supporting continuous learning and professional development of all staff
- Worked cross-functionally with store ownership, supplementing management of department duties, including allocating labor, leading meetings, delegating job duties, and communicating with internal and external suppliers
- Balanced priorities to best manage workflow, ensure the completion of essential projects, and meet critical deadlines.
Owner & Operator
No Bones About
Fairfax, VA
01.2007 - 05.2018
- Developed business from conception through launch; oversaw operational aspects including marketing, lead generation, bookkeeping, vendor management, business financials, and client relations
- Successfully grew business from sole operator to 75+ employees by analyzing business developments and monitoring market trends to develop and implement enhanced forecasting and planning procedures
- Implemented systems and processes to ensure exceptional customer service and generate repeat business
- Leveraged marketing and sales data to identify customers, enhance product promotion, and customer relationship management
- Directed customized sales techniques to successfully sell and upsell products to customers, increasing business growth.
Education
Certified Billing & Coding Specialist (CBCS) -
Lord Fairfax Community College
Middletown, VAAssociate of Arts - Business Administra6on -
Lord Fairfax Community College
Middletown, VASkills
- Policy Development
- Client-Focused
- Project Management
- Team Leadership
- Interpersonal Communica6on
- Resource Management
- Strategic Planning
- Schedule Management
- Adaptable & Flexible
- Professional Development
- Business Development
- Problem Solving
- MicrosoV Office Suite (Word, Excel, Outlook)
- CRM SoVware
- Google Workspace
- Web-Based Applica6ons
- Company SoVware
- Staff Oversight
Timeline
Client Service Supervisor
Partner Veterinary Emergency And Specialty
10.2023 - Current
Customer Service Relationship Manager
Virginia Vet Centers
03.2022 - 10.2023
Operations Manager
Pet Inn
02.2020 - 02.2022
Owner & Operator
No Bones About
01.2007 - 05.2018
Certified Billing & Coding Specialist (CBCS) -
Lord Fairfax Community College
Associate of Arts - Business Administra6on -
Lord Fairfax Community College