Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesManager

Isabel LaPaglia

Adairsville,GA

Summary

Dynamic leader with a proven track record at American Eagle Outfitters, Inc, excelling in relationship building and staff management. Expert in training teams for peak performance, enhancing customer engagement through excellent communication, and driving sales growth. Achieved significant improvements in team productivity and customer satisfaction, showcasing strong multitasking and analytical problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Manager

American Eagle Outfitters, Inc
08.2023 - Current
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Organized promotional events and interacted with community to increase sales volume.

Senior Sales Associate

American Eagle Outfitters, Inc
05.2022 - 08.2023
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
  • Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
  • Implemented effective marketing strategies for increased product exposure and customer engagement.
  • Collaborated with team members to develop innovative sales strategies to reach company goals and nurture teams growth.

Sales Associate

American Eagle Outfitters, Inc
09.2020 - 05.2022
  • Managed conflict resolution in busy, high-stress situations with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Hostess / Waitress

Adams Bar-BQ
08.2019 - 02.2020
  • Answered phone calls to take orders, give information and document reservations.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Education

Associate of Science - Surgical Technology

Georgia Northwestern Technical College
Rome, GA
07-2026

Skills

  • Relationship Building
  • Training
  • Staff Management
  • Excellent communication skills
  • Friendly demeanor
  • Analytical problem solver
  • Strong multitasking
  • Team Collaboration
  • Organized

Certification

  • Digital Marketing Certificate Program – Coursera.

Timeline

Sales Manager

American Eagle Outfitters, Inc
08.2023 - Current

Senior Sales Associate

American Eagle Outfitters, Inc
05.2022 - 08.2023

Sales Associate

American Eagle Outfitters, Inc
09.2020 - 05.2022

Hostess / Waitress

Adams Bar-BQ
08.2019 - 02.2020

Associate of Science - Surgical Technology

Georgia Northwestern Technical College

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Isabel LaPaglia