Isabel Lombrana
New York,NY
Summary
Experienced hospitality host with strong guest relations, reservation management, and front desk operations skills. Known for smooth seating coordination, accurate waitlist handling, and calm conflict resolution in fast-paced dining environments.
Overview
5
5
years of professional experience
Work History
Host
Sushi Roku
Austin, Texas
2024.12 - 2025.09
- Coordinated reservations and waitlists using restaurant host system
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained clean host stand and organized menus and seating charts
Host
Un plaza grill
New York, New York
2023.05 - 2024.11
- Coordinated seating assignments with reservation lists and floor plans to optimize dining flow.
- Communicated accurate wait times and tracked waitlist activity to improve guest satisfaction.
- Assisted front of house staff in moving tables to accommodate customer seating arrangements. and adjust seating for customer needs.
- Recorded patron dining reservations accurately.
Host
Marriot Hotel
Austin, Texas
2020.08 - 2022.10
- Greeted guests with Marriott hospitality standards at lobby and dining entrances.
- Provided excellent customer service by anticipating customer needs.
- Assisted guests with directions, amenities, and event information.
- Managed seating arrangements using reservation lists and floor plans.
Education
Associate of Arts - Occupational Studies
American Academy of Dramatic Arts
New York, NY2026-05
Skills
- Reservation management
- Seating management
- Front desk operations
- Hospitality operations
- Customer service
- Guest relations
- Conflict resolution
Timeline
Host
Sushi Roku
2024.12 - 2025.09
Host
Un plaza grill
2023.05 - 2024.11
Host
Marriot Hotel
2020.08 - 2022.10
Associate of Arts - Occupational Studies
American Academy of Dramatic Arts