Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Isabel Mata

Cicero,IL

Summary

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated student interested in applying excellent communication and interpersonal skills to a Dh role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Cicero, IL
10.2022 - 07.2024
  • Answered telephones to respond to questions or requests.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Maintained proper storage and security conditions for drugs.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Operated cash registers to accept payments from customers.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Cashier

Dunkin' Donuts
Cicero, IL
09.2019 - 01.2021
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Delivered products to customer locations on time.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Clerk

Rush Hospital
Chicago, IL
12.2019 - 08.2020
  • Explained policies and procedures to visitors.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

GED -

Morton College
Cicero, IL
01-2014

Skills

  • Insurance Verification
  • Supply Restocking
  • Workflow Optimization
  • FDA compliance
  • Drug Inventory Management
  • Regulatory Compliance
  • Prescription Filling
  • OTC Recommendations
  • Medication Dispensing
  • Problem-solving skills
  • Verifying orders
  • Resolving customer issues
  • Insurance Billing

Languages

Spanish
Professional

Certification

  • pharmacy teach licenses.

Timeline

Pharmacy Technician

Walgreens
10.2022 - 07.2024

Clerk

Rush Hospital
12.2019 - 08.2020

Cashier

Dunkin' Donuts
09.2019 - 01.2021

GED -

Morton College

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Isabel Mata