Enthusiastic clerical professional with experience helping customers and teammates in a customer service environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers, and resolving issues. Highly organized and accurate when entering data and maintaining filing systems.
Work History
Receptionist
1 Year 11 Months
East West Integrated Pain & Rehab Center | 12.2019 - 11.2021
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Processed payments and updated accounts to reflect balance changes.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Patient Care Advocate
4 Years
Express Scripts Pharmacy | 12.2021 - 12.2025
Resolved member inquiries regarding prescriptions, benefits, and medication access.
Coordinated prior authorization requests with pharmacies, physicians, and internal teams.
Verified eligibility, coverage details, and claim status for patient prescriptions.
Documented case notes and updates within customer service and pharmacy systems.
Pharmacy Technician
1 Year
Express Scripts | 11.2018 - 11.2019
Call center customer representative
Data entry
Enter prescriptions
Place outgoing calls
Typing/10 key
Retail Associate
7 Months
DD's Discount Store | 04.2018 - 11.2018
Stocked and cleaned shelves while maintaining neat and orderly store.
Answer phones
Customer service
Cashier
Scheduling Coordinator
1 Year 5 Months
Breaking Bad Rv Tours | 06.2017 - 11.2018
Call center customer service representative
Resolve issues
Answer customers questions
Assist with billing/credit payments
Education
High School Diploma
Atrisco Heritage Academy High School | Albuquerque, NM | 05.2017