SUMMARY
Overview
Work History
Education
Skills
Timeline

Isabel Meeks

Express Scripts Pharmacy
Albuquerque,NM
9
years of professional experience

Enthusiastic clerical professional with experience helping customers and teammates in a customer service environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers, and resolving issues. Highly organized and accurate when entering data and maintaining filing systems.

Work History

Receptionist

1 Year 11 Months
East West Integrated Pain & Rehab Center | 12.2019 - 11.2021
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.

Patient Care Advocate

4 Years
Express Scripts Pharmacy | 12.2021 - 12.2025
  • Resolved member inquiries regarding prescriptions, benefits, and medication access.
  • Coordinated prior authorization requests with pharmacies, physicians, and internal teams.
  • Verified eligibility, coverage details, and claim status for patient prescriptions.
  • Documented case notes and updates within customer service and pharmacy systems.

Pharmacy Technician

1 Year
Express Scripts | 11.2018 - 11.2019
  • Call center customer representative
  • Data entry
  • Enter prescriptions
  • Place outgoing calls
  • Typing/10 key

Retail Associate

7 Months
DD's Discount Store | 04.2018 - 11.2018
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Answer phones
  • Customer service
  • Cashier

Scheduling Coordinator

1 Year 5 Months
Breaking Bad Rv Tours | 06.2017 - 11.2018
  • Call center customer service representative
  • Resolve issues
  • Answer customers questions
  • Assist with billing/credit payments

Education

High School Diploma

Atrisco Heritage Academy High School | Albuquerque, NM | 05.2017

Skills

Organization and efficiency
Multi-line telephone skills
Meticulous and organized
Business operations understanding
Drive for continuous growth

Timeline

Patient Care Advocate

Express Scripts Pharmacy
12.2021 - 12.2025Read More

Receptionist

East West Integrated Pain & Rehab Center
12.2019 - 11.2021Read More

Pharmacy Technician

Express Scripts
11.2018 - 11.2019Read More

Retail Associate

DD's Discount Store
04.2018 - 11.2018Read More

Scheduling Coordinator

Breaking Bad Rv Tours
06.2017 - 11.2018Read More

Atrisco Heritage Academy High School

High School Diploma
Read More
Isabel Meeks