Isabel mercado
Corona,CA
Summary
Flexible hard worker ready to learn and contribute to team success, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Compassionate Patient Access Representative performing diverse administrative functions for Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
radnet
Corona , CA
10.2020 - Current
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage..
- Entered new patient demographics into database system accurately and efficiently.
- Assisted other departments with various tasks as requested by supervisor.
- Updated patient charts with relevant information including test results or medical history.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
Associate of Science - General
Chaffey College
Rancho Cucamonga, CA05-2019
Associate of Arts - General Studies
Norco College
Norco, CA06-2015
Skills
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Customer Service
- Phone and Email Etiquette
Affiliations
American Cancer Society
Team Captain , Riverside , CA
Made well informed decision's under pressure , considering various factors and potential outcomes
Led by examples , demonstrating dedications and commitment to team's goals.
provided clear and concise instruction's to enures everyone understood individual roles.
Learned from successes and failures, continuously improving teams performances.
Timeline
Patient Services Representative
radnet
10.2020 - Current
Associate of Science - General
Chaffey College
Associate of Arts - General Studies
Norco College
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